Kimberly Simms

Leasing and Affordable Housing Specialist with 8+ years of experience supporting LIHTC and market-rate communities. Proven ability to manage high-volume applicant pipelines, improve leasing processes, and deliver strong customer service results across housing and healthcare environments.

Leasing Consultant - Phoenix Manor Apartments

(2025-01)

• Maintained active waitlists and scheduled applicant appointments to support consistent leasing pipeline
• Processed applications and recertifications with high accuracy, supporting compliance standards
• Handled resident inquiries and service requests, improving response efficiency

Affordable Housing Specialist - Housing Authority of Maricopa County

(2025-01 - 2025-12)

• Coordinated applicant intake and guided applications through eligibility and lease process
• Prepared compliance documentation and supported regulatory adherence for housing programs
• Conducted inspections and supported occupancy readiness

Affordable Housing Leasing Consultant - Dominion Management Group

(2024-01 - 2025-12)

• Supported lease-up operations for new housing community, increasing applicant engagement
• Processed qualifications and applications to ensure eligibility accuracy
• Responded to high-volume inquiries and converted prospects into residents

Customer Service Advocate - Aetna / CVS Health

(2022-01 - 2023-12)

• Handled high-volume inbound calls assisting members with benefits and claims
• Resolved complex issues while maintaining quality and compliance standards
• Improved customer understanding of plans through clear communication

Bachelor of Business Administration - Business Administration - AIU University