Marcia Swarens

Experienced multifamily leasing professional with a strong record in leasing, sales, resident relations, customer service, property operations, and move-in coordination. Skilled in prospect qualification, apartment tours, lease and renewal preparation, work orders, move-in inspections, CRM/property-management systems, and social-media marketing. Recognized for leasing performance, guest service, and team contribution.

Leasing Consultant - Greystar - Peoria/Phoenix, AZ

(2017-01)

• Support leasing operations across Element Deer Valley, Ninety Degrees, and Ora & Bask Deer Valley.
• Qualify prospects, conduct apartment tours, lease apartments, prepare leases and renewals, create work orders, and inspect apartments for move-in readiness.
• Use CRM and HappyCo software to manage leasing activities and resident communications; create Instagram content to promote properties and strengthen resident engagement.

Leasing Consultant - Catherine Town Homes / Madrona Ridge Residential - Scottsdale, AZ

(2016-01 - 2017-12)

• Managed application verification, online lease creation, lease and renewal coordination, rent collection, resident correspondence, maintenance tracking, bill coding, market surveys, and online property postings.
• Supported corporate due-diligence projects and worked with LRO, YieldStar, Yardi, OneSite/On-Site, Credit Retriever, KeyTrak, and DoorKing.

Leasing Consultant - Sonoran Vista / Madrona Ridge Residential - Scottsdale, AZ

(2009-01 - 2016-12)

• Recognized with the Team Player Award; nominated for AMA Team of the Year; earned the Kingsley Survey Award twice for top leasing and sales performance.
• Managed prospect qualification, leasing and renewals, rent collection, and resident and maintenance concerns.

Leasing Consultant - The Reflections / Sterling Park for Metric Properties - Phoenix, AZ

(2005-01 - 2009-12)

• Earned Excellence in Guest Service recognition while managing prospect qualification, leasing, renewals, rent collection, and resident relations.

Leasing Consultant - The Boulevard Apartments for Sentinel - Phoenix, AZ

(2004-01 - 2005-12)

• Exceeded leasing goals while managing prospect qualification, leases and renewals, rent collection, and resident and maintenance correspondence.

Manager / Owner - Apollo Hair Systems - Phoenix, AZ

(1995-01 - 2004-12)

• Directed daily business operations including scheduling, sales, inventory, HR, payroll, healthcare planning, accounts payable/receivable, month-end reporting, phone support, and computerized appointment management.

Leasing Consultant - Skyler Ridge Apartments for Sentinel - Overland Park, KS

(1994-01 - 1995-12)

• Earned Excellence in Customer Service recognition while qualifying prospects, coordinating leases and renewals, collecting rent, resolving tenant and maintenance issues, and supporting office administration.

General Studies - University of Kansas

General Studies - Holy Cross Junior College