Kimberly Wallace

Housekeeping Worker with 10+ years in healthcare and hospitality cleaning operations, leading teams to maintain infection-control standards and rapid room turnover. Managed daily inspections and staffing for 30+ employees while cutting supply costs and reducing overtime. Seeks to bring strong safety training and operational planning to improve facility cleanliness and patient experience.

HOUSEKEEPING SUPERVISOR - Compass Group - Augusta, Georgia

(2023-01 - 2026-02)

• Inspected deep-clean quality for 60 rooms each morning and logged deficiencies to drive corrective cleans.
• Trained new housekeepers on chemical dilution and PPE protocols, reducing hazardous handling errors.
• Conducted nightly deep-clean audits across guest floors and documented deviations for corrective action.
• Implemented a room-readiness checklist used by staff to decrease guest complaint follow-ups.

HOUSEKEEPING MANAGER - Healthcare Service Group - Miami, Florida

(2021-04 - 2022-11)

• Managed team of over 30 staff, directing daily operations and improving shift coverage and performance.
• Reduced supply spending by negotiating vendor return terms and consolidating orders, producing measurable cost savings.
• Designed and implemented a daily inspection route that detected equipment faults before shift changes, reducing downtime.
• Scheduled staggered shifts to maintain coverage during peak admissions and significantly lowered overtime occurrences.
• Coached new hires on patient-room etiquette and privacy protocols, improving patient satisfaction metrics.
• Trained seasonal staff on biohazard disposal protocols, decreasing contamination incidents during flu season.

HOUSEKEEPING AIDE - Department Of Veterans Affairs - Miami, Florida

(2016-08 - 2021-04)

• Cleaned guest bathrooms using EPA-approved disinfectants to maintain infection control and restore sanitary surfaces with measurable results.
• Sanitized patient rooms and common areas per VA protocols using EPA-registered disinfectants to reduce cross-contamination risks.
• Replaced hospital-grade bedding and arranged beds for mobility access to improve patient comfort and accessibility.
• Stocked medical supply closets with linens, gowns, and toiletries while maintaining accurate par levels for each unit.
• Coordinated room turnover schedules with nursing staff to align cleanings with treatments and discharge timelines.
• Inspected vacated rooms against a standard checklist and reported maintenance issues for prompt facilities correction.

HISTORY - History - Coral Gables Senior High (1994-08 - 1998-06)