Kimmy Bosschick

Handle Guest related issues Prepare schedule for Employees Help with Sales Strategies and negotiation

Assistant General Manager - Sonesta ES Suites Fort Lauderdale - Plantation, FL

(2024-02)

• Handle Guest related issues
• Prepare schedule for Employees
• Help with Sales Strategies and negotiation
• Manage Day to Day Operations along with General Manager
• Implement ways to wow the Guest/ Train employees to provide excellent service
• Handle Billing / Invoices, Purchasing for departments (HSK, F&B,Front Office)
• Handles Tax exempt for in-house Guest
• Reconcile third party bookings
• Conducting department meetings when necessary
• Handles payroll, Forecasting, Event planning > coordination with sales
• Handles End of Month corporate report
• Handle hiring for all departments> screening employees etc.
• Responding to reviews made by Guest online

Assistant General Manager - Sonesta Select Columbia - Columbia, MD

(2022-05 - 2024-02)

• Handle Guest related issues
• Prepare schedule for Employees
• Help with Sales Strategies and negotiation
• Handles Bad debt write-offs and correct AR accounts
• Implement ways to wow the Guest/ Train employees to provide excellent service
• Handle Billing / Invoices, Purchasing for departments (HSK, F&B,Front Office)
• Handles Tax exempt for in-house Guest
• Reconcile third party bookings
• Conducting department meetings when necessary
• Handles payroll, Forecasting, Event planning > coordination with sales
• Handles End of Month corporate report
• Handle hiring for all departments> screening employees etc.
• Responding to reviews made by Guest online
• Manage Day to Day Operations along with General Manager

Assistant General Manager - Sonesta ES Suites Columbia - Columbia, MD

(2018-01 - 2022-05)

• Handle Guest related issues
• Prepare schedule for Employees
• Help with Sales Strategies and negotiation
• Handles Bad debt write offs and correct AR accounts
• Implement ways to wow the Guest/ Train employees to provide excellent service
• Handle Billing / Invoices, Purchasing for departments (HSK, F&B,Front Office)
• Handles Tax exempt for in-house Guest
• Reconcile third party bookings
• Conducting department meetings when necessary
• Handles payroll, Forecasting, Event planning > coordination with sales
• Handles End of Month corporate report
• Handle hiring for all departments> screening employees etc.
• Responding to reviews made by Guest online
• Manage Day to Day Operations along with General Manager

Front Desk Manager - Jewel Paradise Cove - Runaway Bay, Jamaica

(2012-09 - 2014-10)

• Scheduling meetings for the frontline department
• Making sure payments are properly process to Guest account
• Create ideas and implement them to make the Guest experience a lasting one
• Greet and meet with Guest in the Lobby
• Doing site tour when schedule
• Meeting goals for the Hotel

Front Desk Supervisor - Club Ambiance - Runaway Bay, Jamaica

(2009-08 - 2011-09)

• Telephone Operating
• Posting charges to Guest account
• Process credit card payments on Guest account
• Make reservation for Guest
• Make schedule in absence of Manager

High School Diploma - Ferncourt High School

Certification - Front Office Operations Level 1&2 - College of Hospitality

Apprentice Program - American Hotel Lodging & Educational Institute