Position not specified - Go Cloud Careers
(2023-10)
- Collaborate with team to implement network and security design for business.
- Design security architecture using next generation firewalls, demilitarized zones, access control list.
- Help design networking architecture and demonstrate how routers and switches communicate and how DNS works.
- Help design and build business architecture for business clients.
- Demonstrate how dhcp works and explain the importance of dhcp to leadership.
- Help assist in the process of automating customers' websites to help the business run more efficiently.
- Design and present data architectures describing the process of data encapsulation and decapsulation.
- Design LAN and WAN architectures.
- Present how tcp and udp protocols differ from each other and explain how each protocol works.
- Design and present to leadership how Vlans can help optimize their business and provide a level of security.
Position not specified - Research Triangle Institute
(2023-03 - 2024-08)
- Communicate with C-suite and executive leadership to gain information about certain occupations
- Operate as a business liaison to connect with fortune 500 companies
- Explain the research process of certain occupations to executive leadership
- Strategize and consult with team leadership to gain the cooperation from management of major corporations.
- Maintain working relationships with point of contacts and management.
- Negotiate and sale executive leadership on why they should participate in the research process of certain occupations.
- Research company leadership and prepare strategic plan to connect with the correct point of contact.
Position not specified - National Recovery Group - Remote
(2021-01 - 2023-03)
- Operate as the lead point of contact for potential new leads and manage a pipeline of customers to achieve long-term success.
- Inbound and outbound calls experience
- CRM experience (pipe-drive) auto dialer experience (call tools & Zendesk)
- Order Fulfillment experience
- Develop strong leadership and management skills within the role
- Lead informative training sessions and coordinate with the Sales Management team to ensure consistent, high-quality service
- Promote and influence other Sales Consultants who are excelling within the role
- Drive and record sales daily to allow you the ability to track various patterns in each market
CEO - United Transport - Raleigh, NC
(2018-03 - 2021-12)
- Manage and direct a team of 30+ Contractors
- Negotiate rates and routes with General Managers
- Track efficiency and performance of 30+ Contractors
- Schedule team meetings
- Plan and monitor all deliveries made
- Ensure safety guidelines and protocols
- Delegate team roles and driver roles
Customer service (hybrid role) - Allied One
(2016-01 - 2018-01)
Contractor
- Help over 200 clients qualify for the Affordable Care Act program
- work with state and government programs to help clients get approved for Lifeline program
- check validity of client's state documents for approval
- Call and assist clients with questions about updates on state qualifications for government programs
- Conduct meetings with state organizations
- Give educational presentations on different products and services
- Follow up with qualified clients through previous workflow
Call Center Representative - Xerox (CVS) - Raleigh, NC
(2011-02 - 2015-01)
Onsite
- inbound and outbound calls
- Review and assist customers with medical orders
- Assist with refill orders
- maintained a 95% quality evaluation score
- maintained a <500 seconds average handle time resolving customer issues
- Follow-up on applications (outbound calls) with third party entities
- Update notes and keep track of patient documents
- Communicate with providers to clarify details of patients orders
