KingLeyo 92
Position not specified
Talent
DurhamMember since August 3, 2026
Customer Care Call Center ExperienceCRM experienceOrder Fulfillment experienceCustomer face to face experience
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Customer Care Call Center ExperienceCRM experienceOrder Fulfillment experienceCustomer face to face experience
About
10+ years of customer service experience in the Healthcare, logistics and IT space. Dedicated, organized and diligent team leader seeking an opportunity with your company. Proven ability to easily adapt to change and effectively communicate, Lead, and get the job done.
Experience
Position not specified - Go Cloud Careers
(2023-10)
- Collaborate with team to implement network and security design for business.
- Design security architecture using next generation firewalls, demilitarized zones, access control list.
- Help design networking architecture and demonstrate how routers and switches communicate and how DNS works.
- Help design and build business architecture for business clients.
- Demonstrate how dhcp works and explain the importance of dhcp to leadership.
- Help assist in the process of automating customers' websites to help the business run more efficiently.
- Design and present data architectures describing the process of data encapsulation and decapsulation.
- Design LAN and WAN architectures.
- Present how tcp and udp protocols differ from each other and explain how each protocol works.
- Design and present to leadership how Vlans can help optimize their business and provide a level of security.
Position not specified - Research Triangle Institute
(2023-03 - 2024-08)
- Communicate with C-suite and executive leadership to gain information about certain occupations
- Operate as a business liaison to connect with fortune 500 companies
- Explain the research process of certain occupations to executive leadership
- Strategize and consult with team leadership to gain the cooperation from management of major corporations.
- Maintain working relationships with point of contacts and management.
- Negotiate and sale executive leadership on why they should participate in the research process of certain occupations.
- Research company leadership and prepare strategic plan to connect with the correct point of contact.
Position not specified - National Recovery Group - Remote
(2021-01 - 2023-03)
- Operate as the lead point of contact for potential new leads and manage a pipeline of customers to achieve long-term success.
- Inbound and outbound calls experience
- CRM experience (pipe-drive) auto dialer experience (call tools & Zendesk)
- Order Fulfillment experience
- Develop strong leadership and management skills within the role
- Lead informative training sessions and coordinate with the Sales Management team to ensure consistent, high-quality service
- Promote and influence other Sales Consultants who are excelling within the role
- Drive and record sales daily to allow you the ability to track various patterns in each market
CEO - United Transport - Raleigh, NC
(2018-03 - 2021-12)
- Manage and direct a team of 30+ Contractors
- Negotiate rates and routes with General Managers
- Track efficiency and performance of 30+ Contractors
- Schedule team meetings
- Plan and monitor all deliveries made
- Ensure safety guidelines and protocols
- Delegate team roles and driver roles
Customer service (hybrid role) - Allied One
(2016-01 - 2018-01)
Contractor
- Help over 200 clients qualify for the Affordable Care Act program
- work with state and government programs to help clients get approved for Lifeline program
- check validity of client's state documents for approval
- Call and assist clients with questions about updates on state qualifications for government programs
- Conduct meetings with state organizations
- Give educational presentations on different products and services
- Follow up with qualified clients through previous workflow
Call Center Representative - Xerox (CVS) - Raleigh, NC
(2011-02 - 2015-01)
Onsite
- inbound and outbound calls
- Review and assist customers with medical orders
- Assist with refill orders
- maintained a 95% quality evaluation score
- maintained a <500 seconds average handle time resolving customer issues
- Follow-up on applications (outbound calls) with third party entities
- Update notes and keep track of patient documents
- Communicate with providers to clarify details of patients orders
Education
UNC Charlotte (2013-01 - 2015)
Skills
Position not specified
