Branch Operations Supervisor - Alma Bank - Brooklyn, NY
(2024-06)
Manage daily operations, ensuring efficiency in workflows and compliance with company policies.
- Supervise team, providing training, guidance, and performance evaluations.
- Addressing customer inquiries, concerns, and escalations.
- Ensuring compliance with company policies, industry regulations, and legal requirements.
- Approving transactions and overseeing cash handling processes.
- Oversee daily operations of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements.
- Lead and mentor a team of [number] employees, fostering a culture of high performance and accountability.
- Monitor branch performance metrics, including sales targets, customer satisfaction, and operational efficiency.
- Manage cash flow, reconcile discrepancies, and ensure accurate financial reporting.
- Conduct regular audits to mitigate operational risks and ensure adherence to compliance standards.
- Process high volume of transactions accurately, including deposits, withdrawals, and account openings.
Member Service Representative - Municipal Credit Union - Brooklyn, NY
(2022-07 - 2024-06)
- Provide product and service information to existing and prospective members.
- Answer questions about MCU, services and requirements for eligibility, loan guidelines, dividends, withdrawals, insurance, and statements.
- Open new accounts, process stop payments, payroll deduction, requests for new products and services as well as loan applications and disbursement.
- Assist management with the opening/closing of branch, as well as processing of vault shipment and loading of the Teller Cash Recycler (TCR) as well as end of day close out.
- Assist management with the effective and efficient operation of the branch, including vault oversight, cash levels, teller drawers and limits.
- Adhering to all bank security, audit, and compliance requirements.
- Assisting in the training of new hires.
Assistant Store Manager - Family Dollar - Brooklyn, NY
(2017-02 - 2024-03)
- Provide outstanding customer service, greet, and acknowledge every customer as well as answer questions and resolve customer concerns.
- Assumes certain management responsibilities in absence of Store Manager.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members to enhance customer service and operational efficiency.
- Managed inventory levels, conducting regular audits to maintain optimal stock availability.
Supervisor - Rite Aid Pharmacy - Brooklyn, NY
(2019-11 - 2023-06)
- Provide outstanding customer service, greet, and acknowledge every customer as well as answer questions and resolve customer concerns.
- Assumes certain management responsibilities in absence of Store Manager.
Warehouse Inventory Clerk - Kingston Bookshop - Kingston, Jamaica
(2014-06 - 2016-11)
- Supervised and coordinated the receiving process of overseas shipments and local supplies.
- Updated systems with the description and quantity of goods received and created reports.
Customer Service Representative - National Housing Trust - St. Mary, Jamaica
(2013-05 - 2014-06)
- Prepared annual tax returns for housing contributors.
- Organized files collected and entered data into the system/ responding to queries.
