Customer Service Representative at First Interstate Bank (2025-01 – Present)
- Processing transactions for customers including check cashing, deposits, withdrawals, transfers, loans, mortgage, credit cards, cashier's checks, and opening and closing of accounts.
- Processing an average of 120 customer transactions daily with accuracy.
- Adhere to bank policies, procedures, and federal regulations to ensure security and compliance in all operations.
- Committed to volunteer opportunities.
- Healthy client and coworker relationships.
Pharmacy Technician/Pharmacy Clerk at Sykes pharmacy (2024-03 – Present)
- Assisted pharmacists in accurately dispensing medications to patients, ensuring adherence to dosage instructions and safety protocols
- Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply
- Maintained patient profiles and confidential records, updating information such as allergies, medical conditions, and current medications
- Completing prescription and retail transactions.
- Assisted in training new staff members.
Residential Care Worker at Western Montana Mental Health Center (2023-10 – 2024-03)
- Working in a group home setting assisting with daily care to residents seeking help managing their mental illness, substance use disorder, medications and/or other services.
- Daily charting, communicating with the next shift worker.
- Making sure that the residents and staff feel supported along with a variety of other tasks.
Customer Service Representative/New Accounts at Glacier Bank (2018-08 – 2023-09)
- Spirit Of Glacier Bank Award recipient.
- Voted top 3 Best of the best bank Tellers in the Flathead Valley, and was in the top 10 another.
- In a fast pace work environment Processing daily transactions efficiently and with accuracy such as Deposits, Withdrawals, Cashes Checks, Cashiers checks, Change Orders, Cash Advances, Loan Payments, Canadian Exchanges, Able to help customers navigate online banking, created a business professional relationship with customers.
- Deescalate and assisting customers whom were having troubles with their banking.
- Open multiple account types personal, business, trust, IRA, HSA, Non Profit etc..
- Helping many branches and different departments in the company while they were short staffed.
- Designing displays/marketing for bank events at Lakeside branch location.
- Designing banking game curriculums for banking program at local elementary schools "Teach kids to save".
- Volunteer work done annually.
- Trained new staff.
Customer Service Representative at Teletech (2012-08 – 2015-05)
- Responsible for answering extensive amount of phone calls through out the day. Provide customers with their basic banking services and daily inquires such as account balances, interest rates and fees.
- Help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards, assist in customers online banking.
- Work with our customers deescalating and resolving situations when accounts become compromised.
- Top tier employee for some of the fastest call times with customer satisfaction resolving banking issues.
