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Experienced and dependable customer service professional with a strong background in transportation, hospitality, retail, food service, and administrative support. Skilled in assisting customers, resolving concerns, handling transactions, coordinating daily operations, and working effectively in fast-paced environments. Strong communication, organization, time-management, and teamwork skills with a proven ability to provide friendly and professional service.
Reliable, adaptable, and committed to creating positive customer experiences while supporting company goals.
Professional Driver - Transportation - Hertz Rental Car - Oakland Airport
(2025-06)
Pick up and drop off rental vehicles at different locations. Coordinate with team members to support vehicle transfers and daily transportation operations.
Cashier & Customer Service Associate - Follett Bookstore (Laney College) - Oakland, CA
(2022-08 - 2023-01)
Assisted students with purchases and course materials; processed transactions, returns, online orders, and shipments while maintaining accurate cash handling and customer service.
Sushi & Dim Sum Chef - P.F. Chang’s - Emeryville, CA
(2022-06 - 2022-10)
Prepared, assembled, cooked, and plated menu items according to recipes and quality standards. Maintained sanitation, safe food handling, proper storage, and an organized workstation in a high-volume kitchen.
Sales Associate - Sugar Bowl Ski Resort - Tahoe City, CA
(2021-10 - 2022-01)
Handled guest service, ticket and pass sales, account questions, troubleshooting, and refunds in a busy resort environment.
Food Service Assistant - Oakland Unified School District - Oakland, CA
(2013-08 - 2021-01)
Prepared, delivered, and served meals across multiple school sites. Followed food-safety procedures, supported catering, maintained clean service areas, and coordinated on-call food-service coverage.
Lead Chef - Adams & Associates
(2017-08 - 2017-12)
Supported daily kitchen operations, food preparation, meal production, inventory, sanitation, and team coordination. Helped maintain quality and safety standards while supporting culinary training.
Chef - Remington Hotels
(2017-06 - 2017-10)
Prepared and cooked menu items in a hotel kitchen, maintained food quality and presentation, followed sanitation procedures, and supported efficient service during busy periods.
Bistro Chef - Remington Hotels & Resorts
(2015-09 - 2016-03)
Prepared breakfast and bistro menu items, organized ingredients and workstations, monitored food quality, and maintained a clean and safe kitchen environment.
Office Assistant - Oakland Unified School District - Oakland, CA
(2015-07 - 2015-09)
Provided administrative support, filing, document organization, data entry, and assistance to district departments.
Associate of Arts (A.A.) - African American Studies - Laney College
Associate of Science (A.S.) - Cosmetology - Laney College
High School Diploma - Parkridge Private School
