Komal Affan

Skilled in administration, coordinating schedules, maintaining records and assisting with research activities. Strong interpersonal skills, effective communicator and ability to handle high-stress situations while ensuring smooth operation of services. Innovative and adaptable individual with strong skills in customer relationship management. Experienced in resolving inquiries and creating impactful presentations, ready to enhance organizational effectiveness

Academic Assistant (Remote) - Alshamsi Group UAE

(2017-05 - 2019-01)

• Coordinated scheduling and logistics for academic events and meetings.
• Assisted in preparing educational materials and course resources for students.
• Managed student inquiries and provided information regarding academic programs.
• Prepared documents such as letters, memos, reports, spreadsheets and presentations using MS Office applications.

Academic Writer, (Remote) - Alshamsi Group UAE

(2016-05 - 2017-02)

• Researched academic topics for diverse writing assignments across multiple disciplines.
• Drafted clear and concise academic papers following specified guidelines and formatting styles.
• Edited and proofread manuscripts for clarity, coherence, and grammatical correctness.
• Managed deadlines effectively to ensure timely submission of written materials.
• Utilized academic databases to gather information and support research efforts.
• Edited and proofread student essays, dissertations, and theses.
• Constructed study guides for college exams based on professor's instructions.
• Formulated questions for surveys used to collect data relevant to research projects.
• Organized and tracked multiple projects to meet tight deadlines.

Customer Service Representative - Master Group of Industries - Gujranwala, Punjab

(2015-09 - 2016-02)

• Resolved customer complaints through effective communication.
• Maintained accurate records of customer interactions and transactions.
• Collaborated with team members to improve service delivery.
• Utilized CRM (EHR) software to track customer requests and feedback.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Conducted regular follow-up calls with customers after resolving their issues.

Research and development (R&D) - Master Group of Industries - Gujranwala, Punjab

(2015-01 - 2015-09)

• Researched market trends and gathered data to inform decision-making regarding product development initiatives.
• Conducted research into new technologies related to prototype development and assembly processes.
• Collaborated with colleagues on projects involving research, development, validation and implementation of new methods for testing materials.

Bachelor of Science - Business Administration - GIFT University, Pakistan (2015-03)

FSC - Pre-Medical - Punjab Group of Colleges, Gujranwala (2010)

Matriculation - Science - Asian Public School, Gujranwala (2008)