Kouri Simmons
Selective Presence | Value, Time, and Intention
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About
Experienced professional with 10+ years in customer service, nursing assistance, and courier services. Trained IT support professional with hands-on experience in technical troubleshooting, system installation, and user support.
Experience
FedEx Contractor Delivery Driver at FedEx Contractor Delivery Driver - Dillion Logistics (2023-12 – Present)
Delivery driver responsible for route preparation, van maintenance, and compliance with state regulations.
- Arrive at the warehouse ready to work by finding appropriate van then grab a scanner then start organizing said van to prepare for route
- Maintaining maintenance on the van by, making sure that the gas tank is full plus all the liquids
- Maintaining the required state street laws as in speed limits
I.T Assistant at New Reach (2022-12 – Present)
IT support professional providing technical assistance and equipment setup for employees.
- Assisting setting up employees emails as well as password assists
- Traveling to help physically set up I.T equipment as needed
Site Coordinator at New Reach (2022-02 – Present)
Coordinates site operations while maintaining client relationships and compliance with professional standards.
- Establishes rapport and positive working relationships with clients while maintaining professional ethics and boundaries
- Maintains accurate records including a written log of safety inspection activities, reports, and correspondence
- Maintain resident confidentiality and comply with code of ethics
Independent Courier at Instacart (2019-12 – Present)
Self-employed courier managing independent contractor business with focus on customer service and efficient delivery.
- Manage independent contractor business with delivery service
- Provide consistently excellent customer service - maintained a 4.9 out of 5 customer rating
- Utilize mobile technology platform to manage multiple service requests
- Communicate effectively with customers and vendors to resolve any fulfillment issues
Team Member at McDonalds (2019-03 – 2019-12)
Fast food service team member focused on customer service, sanitation, and cash handling.
- Provided consistently excellent customer service
- Managed excellent janitorial skills to ensure sanitation in all food prep areas
- Processed customer transactions while maintaining cash security
- Contributed to team effectiveness with remarkable team building techniques
Housekeeper/Nursing Aide at Right at home (2018-01 – 2019-05)
Provided nursing care and housekeeping services to residents in home care setting.
- Provided excellent nursing care to all residents
- Managed excellent janitorial skills to ensure cleanliness in resident rooms
- Displayed excellent listening skills and bedside manners
- Treated all residents and family members with respect and care
Education
Professional Certificate in Google IT Support Professional – Merit America (2022-01 – 2022-01)
Additional Skill Development in Microsoft 365, Windows 10, Spiceworks ticketing system, cloud concepts – Merit America (2022-01 – 2022-01)
Certification in Nursing Assistant – Adult education (2017-04 – 2017-04)
