Krashay Bailey

Call Center Agent

Talent

Bakersfield, CAMember since May 31, 2026

Patient scheduling and coordinationMedical records managementInsurance verification and billing supportStrong communication and interpersonal skillsHigh attention to detail and organizational skillsAbility to multitask in fast-paced environmentsCustomer service and conflict resolution

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Patient scheduling and coordinationMedical records managementInsurance verification and billing supportStrong communication and interpersonal skillsHigh attention to detail and organizational skills

About

Dedicated and compassionate professional with a background in customer service and healthcare. Experienced in handling high-volume communication, verifying information, and maintaining accurate records. Committed to ensuring a seamless experience for customers.

Experience

Call Center Agent - Foundation for CA Community Colleges - Bakersfield, CA

(2024-08 - 2024-10)

Assisted clients with benefits and eligibility inquiries, ensuring accurate information and guidance.
Researched and routed calls to appropriate resources while maintaining detailed call records.
De-escalated difficult calls, met performance metrics, and upheld strict confidentiality standards.

Customer Service Representative - Conduent - Bakersfield, CA

(2022-09 - 2024-01)

Managed high-volume inbound calls, assisting customers with outstanding account balances.
Provided clear and empathetic communication to address customer concerns.
Maintained detailed records and ensured accurate account resolution.

Licensed Vocational Nurse - Licensed Vocational Nurse (Various Locations)

(2019-03 - 2022-01)

Provided patient-centered care in multiple healthcare settings, including long-term care and acute care facilities.
Coordinated patient information, maintained accurate medical records, and ensured compliance with healthcare policies.
Effectively communicated with patients, families, and interdisciplinary teams to provide quality care.

Customer Service Representative - Account Control Technology - Bakersfield, CA

(2016-06 - 2018-10)

Assisted customers in resolving outstanding account balances with professionalism and accuracy.
Verified and updated contact information while providing clear billing explanations.
Processed secure payments and maintained confidentiality in financial transactions.

Customer Service Representative - Williams Sonoma - Shafter, CA

(2016-05 - 2017-05)

Provided customer support for various brands, assisting with order inquiries and scheduling white-glove deliveries.
Promoted to Online CSR, handling e-commerce customer service and issue resolution.