Kreltius74

Taking inbound and outbound calls for customers Providing customer service or tech support as needed Assisting with the customer bill, taking payments, answering general questions

Member Services - Patriot Mobile - Tyler, TX

(2023-02 - 2026-06)

• Taking inbound and outbound calls for customers
• Providing customer service or tech support as needed
• Assisting with the customer bill, taking payments, answering general questions
• Placing orders for sim cards or phones or proving other options
• Providing troubleshooting for cellular service and for the members device or software issues

Data Entry/Customer Service - SFG - Big Sandy, TX

(2022-03 - 2023-02)

Took inbound calls and made outbound calls to customer's about Magazine subscriptions and special projects for 8 months. Now working with the same company doing Data Entry by inputting documentations received from customer's and applying them to the appropriate accounts in our database.

Field Service Technician - TechLink Services - Longview, TX

(2020-03 - 2022-03)

• Performing various jobs from uploading computer software
• Installing Cameras at sites
• Performing Surveys with Various Companies
• Assisting in installation of Servers and Computer hardware
• Assisted in running fiber cable

CSR - Customer Service Representative - Mr Cooper - Longview, TX

(2019-05 - 2020-03)

• Inbound and outbound calls for mortgage loans
• Transferring calls to other departments
• Providing customer service
• Updating account information
• Taking payments over the phone
• Providing assistance with their accounts and the website

Telemarketing Representative - s4 Communications - Longview, TX

(2017-08 - 2019-05)

• Provided sales of equipment and plans for cell phones and internet to customers over the phone
• Looked into accounts and took payments over the phone

Tech Support Representative - ATNI - Little Rock, AR

(2015-05 - 2017-08)

• Through the phone I provided troubleshooting steps for customer's cell phones and internet device's as well as service
• Looked into and answered questions about their accounts and services

Analytic Analyst - Windstream - Little Rock, AR

(2014-03 - 2015-05)

Created trouble tickets for business customers for downed fiber lines over the phone. So that other analyst's and technicians in the field can troubleshoot the issues.

Tech Support Representative - Verizon Wireless - North Little Rock, AR

(2010-11 - 2014-03)

• Providing troubleshooting steps to customer's for cell phones and internet device's and service over the phone
• Took payments over the phone
• Assisting with customer accounts and questions

High school or equivalent - Art - Spring Hill High School (1989-05 - 1993-05)