Gavin Martinez

Member Service and administrative professional with hands-on experience handling financial transactions, confidential information, and client relationships in high-trust environments. Proven ability to manage large sums of money accurately, exceed product and service goals, and support members through solution-focused service. Recognized for reliability, precision, and a calm, professional presence in fast-paced settings.

Member Service Representative - Ent Credit Union

(2024-06 - 2025-10)

• Executed accurate, face-to-face member transactions including deposits, withdrawals, transfers, and complex service requests.
• Maintained strong knowledge of financial products and provided referrals across lending, investments, electronic banking, and business banking.
• Consistently met and exceeded product performance goals, improving member financial well-being.
• Upheld strict confidentiality and compliance standards while handling sensitive financial data.
• Built trusted member relationships through attentive service and clear communication.

Customer Care & Money Services Representative - King Soopers

(2022-06 - 2024-06)

• Processed high-volume money services including Western Union, money orders, check cashing, and lottery services.
• Regularly handled cash balances exceeding $10,000 with precision and accountability.
• Managed sensitive customer data in compliance with policy.
• Trained across multiple departments, demonstrating adaptability.

Retail Sales Associate - JCPenney

(2021-06 - 2022-05)

• Assisted customers with in-store, online, and phone orders.
• Processed credit card applications and explained financing options.
• Managed cash handling, returns, refunds, and sensitive information.

Retail Sales Associate - Colorado State University – Pueblo

(2021-01 - 2021-05)

• Assisted customers with merchandise selection and online orders.
• Performed cashier duties and maintained organized, clean retail spaces.
• Restocked inventory and supported daily store operations.

Administrative Assistant / Archivist - Colorado State University – Pueblo

(2019-08 - 2021-01)

• Managed archival records and historical documents with accuracy.
• Developed and maintained spreadsheets and databases for tracking and reporting.
• Improved office processes and performed general administrative duties.

Associate of Arts - Colorado State University – Pueblo (2024-06)

Bachelor of Music - Colorado State University – Pueblo