Kris Starosta

Highly accomplished operations professional with extensive experience in forward-facing customer service and administrative management. Known for delivering excellent client service, leading teams effectively, and maintaining smooth daily operations in fast-paced, multi-tasking environments. Strong background in organization, staff support, payroll and payment processing, attention to detail, and conflict resolution.

Server/Administrative Assistant at Lena's Kitchen (2017-08 – 2026-04)

• Provided excellent front-facing customer service in a high-volume environment.
• Answered and prioritized incoming calls using a multi-line phone system.
• Collaborated with teammates to ensure smooth shift execution.
• Accurately managed data entry for orders and transactions using internal database and POS systems.
• Recommended options and specialized services to guests.
• Processed financial payments, split bills, and handled cash transactions securely.
• Completed opening and closing administrative responsibilities, including restocking and workspace setup.
• Addressed customer questions and resolved operational service issues effectively.
• Kept a clean, organized, and professional workspace.

FOH Operations Manager at Lena's Kitchen (2021-08 – 2025-08)

• Directed daily business operations to ensure efficient service and a positive guest experience.
• Coordinated, oversaw, and executed full-scale catered events seamlessly from start to finish.
• Resolved customer concerns and client inquiries quickly and with absolute professionalism.
• Coordinated team tasks, assigned floor duties, and maintained smooth service and administrative workflows.
• Created complex weekly staff schedules to optimize labor costs and shift coverage.
• Calculated and processed payroll documentation accurately for team members.
• Handled vendor communication pipeline, supply orders, and routine accounts payable.
• Managed human resources functions, including hiring, training, and evaluating staff performance.
• Fostered a welcoming, organized, and team-oriented workspace atmosphere.

Front of House Manager at Tom's Salad Shop (2014-10 – 2017-07)

• Managed staff schedules and assigned daily tasks to support efficient workplace operations.
• Trained new employees on administrative responsibilities, safety protocols, and company standards.
• Handled customer complaints and service concerns professionally.
• Maintained regular client interaction to support satisfaction and long-term brand loyalty.
• Completed opening and closing administrative responsibilities, including restocking and workspace setup.
• Addressed customer questions and resolved operational service issues effectively.
• Kept a clean, organized, and professional workspace.

Professional Certificate in Bookkeeping – Intuit Academy (in progress 2026)