Kristal Rivera

Proficient in document management and customer service, contributing to improved departmental communication and client satisfaction. Proven ability to maintain confidentiality while executing administrative tasks effectively, ensuring compliance and operational integrity.

Administrative Assistant/ Preschool Teacher at Crossroads Community Church (2025-02 – Present)

• Answered phone calls and emails to provide information, resulting in effective correspondence. • Handled confidential documents in an organized fashion according to established protocol. • Coordinated planning and execution of community events and church activities, enhancing engagement and participation. • Developed engaging lesson plans aligned with curriculum standards.•Taught daily lessons and created a safe, caring, and supportive classroom environment. Supervised daily routines and provided individual care to support each student's academic and personal growth.

Barista/Bookseller at Barnes & Noble (2025-04 – 2025-11)

• Identified and addressed customers' needs promptly to improve satisfaction. • Provided excellent service and attention to customers both face-to-face and through phone conversations. • Collaborated with team members to streamline service flow and enhance customer experience. • Organized and restocked shelves to create an inviting store layout that encourages sales.

Student Intern- Investigations at Children Youth and Families Department (2024-03 – 2025-03)

• Maintained accurate, up-to-date case records, ensuring confidentiality to support investigation integrity • Responded to email inquiries professionally within established timelines • Supported case management by compiling and maintaining client records and documentation. • Completed day-to-day duties accurately and efficiently.

Bachelor of Arts in Psychology – New Mexico State University-Main Campus (2026-05)