Office and Operations Manager at Tavano's Tech Repair and Consultation (2021-09 – Present)
- Schedule repair and consultation services
- Preform invoicing and accounts receivables operations
- Maintain office inventory, including ordering procedures
- Deploy and maintained scheduling systems
- Created and maintained internal Standard Operating Procedures
- Communicated with clients and potential clients to gather needs and requirements
- Conducted budget reviews and reported cost plans to management
- Developed, implemented, and maintained quality assurance protocols
- Created and implemented business policies, including client service level agreements and onboarding procedure
- Maintained office systems, including licensing requirements, and hardware and software requirements
Customer Service Representative at Highmark Insurance (2023-05 – 2023-12)
- Received and directed customer phone calls to the correct department or representative
- Resolved provider concerns in a confident and compelling manner
- Used provided resources and creative solutions to ensure the accurate resolution of provider concerns and questions
- Used repeated interactions with providers to broaden knowledge and improve provider self sufficiency
- Ensuring that all interactions were of a professional manner in compliance with quality standards
- Used open ended questions to accurately resolve provider and management concerns
- Used management feedback to improve interactions with providers
Carrier Development Agent at Logistics Dynamics LLC (2023-05 – 2023-12)
- Performed office responsibilities such as sorting mail and distributing emails to the correct individuals for processing
- Utilized company systems and knowledge bases to communicate with carriers, agents, and customers regarding all worldwide shipments
- Verified carrier and customer documentation, including accuracy of Bills of Lading, Certificates of Insurance, and invoices
- Utilized government and state agency websites to verify carrier information
- Verified all new carrier and current carrier safety ratings with the FMCSA
- Communicated determinations about carriers to agents, including approval or denial of use
