Kristin Balderas

Strategic Operations Leader with 20+ years of experience leading teams, improving business operations, and driving organizational growth. Proven success managing operations, developing high-performing teams, implementing scalable systems, improving customer retention, overseeing budgets, and streamlining processes that increase efficiency and performance. Recognized for collaborative leadership, operational excellence, and delivering measurable business results.

Program Director at Arizona Olympian Gymnastics (2022-07 – 2026-06)

• Directed daily operations including staffing, scheduling, enrollment, customer experience, and department performance.
• Recruited, hired, trained, mentored, and evaluated staff while implementing standardized onboarding and development systems.
• Managed operational metrics, budgets, staffing plans, and workflow improvements to increase efficiency and support business growth.

Operations Manager at The Angle Screen Printing (2019-01 – 2022-07)

• Managed business operations including customer service, inventory, purchasing, production coordination, invoicing, and office administration.
• Oversaw shipping, receiving, vendor relationships, and e-commerce operations while improving workflow and customer satisfaction.

Program Director at Gold Medal Gymnastics (2014-09 – 2020-06)

• Directed daily operations for recreational programs including staffing, scheduling, enrollment, customer service, budgeting, and staff development.
• Built training systems, standardized operational processes, and coached employees to improve performance and customer experience.

Recreation Supervisor at Fox Valley Park District (2009-06 – 2014-08)

• Managed operations for multiple recreation programs including budgets, staffing, scheduling, facilities, vendors, and community programming.
• Supervised hiring, employee development, operational planning, and customer service initiatives.

Program Coordinator / Head Coach at Bolingbrook Park District (2004-03 – 2009-05)

• Coordinated program operations, staff training, enrollment, scheduling, marketing, and customer communication while supporting program growth and operational excellence.