January 2023 - Present
Dispatcher • Health Fleet Ambulance • Philadelphia, PA
- Answered multiple phone lines in a calm and composed manner
- Quickly and accurately entered information into CAD system(s) database to create "trips" for scheduling EMS runs
- Interfaced with a variety of healthcare facilitators from all departments within diverse medical institutions in response to requests for service/transport
- Demonstrated willingness to help wherever needed
- Built relationships through courtesy with clients, customers and co-workers
October 2017 – January 2022
Public Records Researcher • Vertical Screen • Warminster, PA
- Maintained 100% accuracy for large volume record reporting
- Conducted criminal records research using various online public access terminals and database platforms such as PACER
- Applied Federal and State regulations or restrictions to summarized research results in order to maintain compliance (FCRA)
- Interpreted court dockets, documents and statutes
- Contacted court clerks, district attorneys, correctional facilitators and/or probation/parole officers to obtain missing information or for further verification
November 2016 – May 2018
Dispatcher • Citadel Security Systems • Holland, PA
- Responded to incoming emergency alarm signals such as fires, medical emergencies and potential burglaries
- Monitored surveillance equipment or alarm systems to detect intruders or other events that require action
- Documented in great detail all events including resolution; notified appropriate parties
