Kristina Pelkey

Detail-oriented professional with extensive experience in office management, billing, and web design. Proven ability to streamline operations, enhance online presence, and ensure financial accuracy. Skilled in claims validation, SEO optimization, and branding strategies, supporting business growth and client engagement across diverse industries.

Property Manager at Mailman Holdings, LLC (2025-07 – 2026-04)

I was responsible for screening tenants, enforcing leases, collecting rent, and coordinating maintenance.

Business Office Manager at Texoma Roofing and Construction (2021-10 – 2026-04)

• Managed billing and invoicing processes, ensuring timely payments and accurate records
• Maintained company website, improving online presence and client engagement
• Performed administrative duties, streamlining office operations for increased efficiency
• Prepared bank deposits and cash balance sheets, supporting accurate financial tracking
• Oversaw A/R and A/P, bid and estimate creation, and email management to support business growth
• Organized filing and data entry, maintaining up-to-date and accessible records

Web Designer at Digital Desk Intgeration (2018-02 – 2020-04)

• Built and designed e-commerce sites, enhancing user experience and driving online sales
• Created graphic designs to support branding and marketing initiatives
• Developed branding strategies to strengthen client identity and market presence
• Optimized websites for SEO, increasing search engine visibility and organic traffic
• Managed social media accounts, growing audience engagement and brand awareness
• Provided virtual administration, supporting clients with remote business operations

Claims Validator at WEST CORP (2016-11 – 2017-04)

• Reviewed insurance policies to determine coverage, ensuring accurate claim processing
• Calculated claim amounts, supporting timely and precise settlements
• Researched paid claims to identify correct coordination of benefits, stop loss, contract terms, and duplicate claims, facilitating over-payment recovery
• Reviewed claims for specific ICD 9 and ICD 10 codes, identifying unnecessary charges and reducing payment errors

Office Manager at VICTOR'S PAINTING (2012-06 – 2015-04)

• Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures, ensuring financial accuracy
• Prepared and processed payroll information, maintaining timely and accurate employee compensation
• Prepared purchase orders and expense reports, supporting effective budget management

Administrative Assistant at BELLA'S FASHION JEWELRY (2005-04 – 2012-05)

• Prepared invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, database, or presentation software, supporting business operations
• Opened, read, routed, and distributed incoming mail or other materials and answered routine letters, ensuring prompt communication
• Collected and disbursed funds from cash accounts, maintaining accurate records of collections and disbursements

ADULT EDUCATION (GED) – GRAYSON COUNTY COLLEGE (1994-11 – 1995-05)