Kristofer Beck

Cybersecurity and network security professional with experience monitoring and remediating security alerts, analyzing network and firewall activity, investigating anomalies, supporting endpoint and identity security, and responding to security incidents in managed-services and enterprise IT environments. Hands-on experience with Fortinet security infrastructure, SolarWinds, Nuspire, Cisco networking, VPN, endpoint security, application control, Active Directory, Okta, and security operations workflows. Holds an M.S. in Information Assurance and a B.S. in Computer Information Systems.

Network Engineer - HIGH POINT NETWORKS - Sioux Falls, South Dakota

(2023-09)

• Install, configure, and support LAN/WAN network equipment and next-generation firewall security solutions.
• Monitor and manage NGFW security platforms and support SSL-VPN and IPsec VPN solutions.
• Investigate and troubleshoot network and security events, isolate issues, and document implementations and remediation activities.
• Work through ConnectWise support workflows and coordinate technical response with customers and internal teams.
• Cross-trained on SentinelOne, Mimecast, and KnowBe4 security platforms.

Network Support Engineer - SONIFI SOLUTIONS - Sioux Falls, South Dakota

(2022-11 - 2023-11)

• Provided technical support through phone, email, and Salesforce ticket workflows.
• Performed software and firmware upgrades on Nomadix/Meraki routers and FortiGate/WatchGuard firewalls.
• Conducted troubleshooting using packet capture, spectrum analysis, and log analysis.
• Supported Meraki, Aruba, and Cisco wireless infrastructure and associated security controls.
• Analyzed network issues and coordinated remediation while maintaining customer communication.

Managed Services Data Technician - SDN COMMUNICATIONS - Sioux Falls, South Dakota

(2020-05 - 2022-10)

• Monitored and remediated security and infrastructure alerts generated by SolarWinds and Nuspire.
• Proactively monitored firewall status, isolated issues, responded to anomalies, and initiated resolution.
• Maintained ownership of issues involving Fortinet firewalls, Cisco routers, DDoS protection, and SD-WAN services.
• Investigated network behavior and security events using available monitoring and diagnostic information.
• Communicated incident progress, impending changes, and agreed outages to customers and stakeholders.
• Supported the lifecycle of firewalls, routers, and DDoS protection platforms.

IT Service Technician Level III - RAVEN INDUSTRIES - Sioux Falls, South Dakota

(2019-11 - 2020-04)

• Configured endpoint devices according to security policy standards and supported application whitelisting and software deployment.
• Managed SCCM, Ivanti ticketing, Bomgar remote access, VPN, mobile device management, endpoint deployment, and virus protection software.
• Supported Active Directory, security groups, Okta, Exchange, Office 365, and privileged-access changes.
• Served as IT point of contact for user-access information supporting SOX audits.
• Maintained user access as employees changed job roles and responsibilities.

Technical Customer Trainer and Installation Support - SUMMIT FOOD SERVICE - Sioux Falls, South Dakota

(2018-10 - 2019-11)

• Provided daily technical support through phone and email and performed remote and on-site repairs.
• Led technology installation projects and coordinated third-party hardware/software integrations.
• Provided software and hardware training and worked with customers and project teams to resolve technical issues.

Live Events Service Support Engineer - DAKTRONICS INC. - Brookings, South Dakota

(2011-01 - 2018-08)

• Provided escalated technical support for software, hardware, display controllers, and computer networking equipment, including routers, switches, and firewalls.
• Performed detailed troubleshooting, documented product failures, and deployed firmware and software updates.
• Supported networked technology and integrated systems in large sports venues.
• Designed and supported systems integrating third-party sports, statistics, and video technologies.
• Provided leadership as an escalated technical resource and documented and edited more than 300 knowledge-base articles over five years.

M.S. - Technology Management - CAPELLA UNIVERSITY (2017-07)

M.S. - Information Assurance - DAKOTA STATE UNIVERSITY (2008-12)

B.S. - Computer Information Systems - DAKOTA STATE UNIVERSITY (2006-08)