Kristy Byess

Executive operations leader and trusted founder partner with deep experience turning vision into disciplined execution. Builds the operating systems, accountability rhythms, workflows, dashboards, and cross-functional structure that allow growing organizations to scale without remaining dependent on the founder. Brings a practical blend of business operations, revenue operations, organizational change, AI-enabled workflow design, client success, and strategic execution across startup, service, technology, construction, marketing, and nonprofit environments.

Founder & Chief Operating Officer at DuoDigital Agency (2020-01 – Present)

• Partner directly with founders and CEOs to translate strategic priorities into operating plans, execution rhythms, and measurable outcomes.
• Assess operational gaps, identify business risk, and build practical systems that improve accountability, visibility, and decision-making.
• Design KPI dashboards, executive reporting, scorecards, meeting cadences, and ownership frameworks for founder-led organizations.
• Lead cross-functional initiatives spanning operations, marketing, sales, customer service, technology, vendor management, and business development.
• Create scalable onboarding systems, SOPs, process documentation, workflow maps, playbooks, and knowledge-management structures.
• Implement AI-enabled workflows that reduce manual effort, improve communication, accelerate execution, and strengthen consistency.
• Improve CRM adoption, pipeline visibility, lead management, client experience, and follow-up processes.
• Support organizations across marketing, technology, construction, professional services, home services, and nonprofit sectors.

Chief Operating Officer at SideHustle Technologies (Cleanerz) (2024-01 – Present)

• Direct startup operations and organizational infrastructure across consumer and service-provider marketplace initiatives.
• Build operational frameworks supporting product launches, marketplace growth, provider onboarding, training, customer experience, and service delivery.
• Coordinate execution across operations, marketing, customer success, technology, vendor management, and reporting.
• Establish standardized processes, accountability systems, operating documentation, and performance visibility.
• Partner with executive leadership to align strategic priorities with daily execution and resolve cross-functional barriers.
• Develop systems supporting provider progression, incentives, quality standards, payout structure, and scalable marketplace operations.

Founder & President at The Breanna Leigh Chadwick Memorial Foundation (Present)

• Lead strategic planning, board governance, fundraising, financial oversight, compliance, volunteer management, marketing, and community partnerships.
• Plan and execute community events, scholarship initiatives, sponsorship programs, donor communications, and organ-donation awareness campaigns.
• Coordinate vendors, volunteers, budgets, logistics, outreach, and stakeholder relationships while protecting the organization's mission and long-term sustainability.