Kristy Flores

Hardworking and passionate job seeker with strong organizational skills eager to secure a job position. Ready to help team achieve company goals. Willingness to learn and tackle new challenges with dedication.

Vault Supervisor - Hawthorne Savings, FSB - Westchester, LA

(2005-05 - 2007-07)

• Supervised vault operations, ensuring adherence to safety and security protocols.
• Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
• Trained and mentored team members on best practices for vault management and compliance.
• Implemented process improvements, enhancing operational efficiency and accuracy of transactions.
• Coordinated audits and inspections, ensuring regulatory compliance and operational integrity.
• Processed quarterly vault and ATM audits.
• Ensured compliance with federal regulations regarding cash handling procedures and reporting requirements for large monetary transactions.
• Handled escalated issues or disputes between employees professionally while maintaining confidentiality when necessary.
• Maintained accurate records of all incoming and outgoing currency, ensuring proper documentation for audits and financial reports.
• Improved cash handling accuracy by implementing efficient vault procedures and routine audits.
• Supervisor: Isador Gutierrez

Counting Offerings - Apostolic Assembly Of The Faith In Jesus Christ

(2005-11 - 2006-11)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environment.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Count all currency offerings collected.
• Add all checks collected.
• Organize bank deposits.
• Supervisor: Daniel Sanchez

New Accounts Representative - Hawthorne Savings, FSB - Redondo Beach, CA

(1999-09 - 2004-05)

• Managed new account setups and ensured accurate data entry into system.
• Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
• Collaborated with sales team to streamline onboarding processes for new clients.
• Trained junior representatives on best practices for account management and customer engagement.
• Trained new employees in account management procedures and best practices, enhancing team efficiency.
• Presented new and additional products and services to existing customers.
• Provided customers with additional information regarding account services.
• Backed up teller team by handling needs of new and existing customers at main counter.

New Accounts Rep. - Hawthorne Savings, FSB - Hawthorne, CA

(1996-10 - 1999-08)

• Customer Service Representative
• Responsible for opening new consumer and business accounts
• Cross-sell Bank products and services
• Accept credit card applications from customers and answer routine questions regarding credit applications.
• Input all consumer and business accounts daily
• Telemarketing, and participate with branch promotions
• Answer telephone and routine questions
• Assist customers with account inquire
• Teller, handled deposits, withdrawal, answer phones.
• Process Savings Bond, Money Orders, Travelers Checks and General Ledgers
• Supervisor: Larry Franklin

Teller - First Interstate/ Wells Fargo Bank - Carson, CA

(1996-05 - 1996-10)

• Assist customer with teller transactions
• Minimize loss exposure by adhering to bank policies
• Assist customer with account inquiries
• Support Operations Dept. with transactions, and other areas as needed
• Generate referrals to Financial Officer
• Participate with branch promotions
• Customer Service Representative
• Supervisor: Adriana Ramirez

Cashier - Bagels Galore-San Pedro - San Pedro, CA

(1995-12 - 1996-05)

• Cashier
• Prepare Bagels, drinks, sandwiches
• Take phone orders
• Supervisor: Norman