Kristyan Carlock

Detail-oriented healthcare professional with experience in customer service, documentation, data accuracy, and confidential electronic records. Knowledge of medical terminology, patient care, confidentiality, compliance, and healthcare procedures. Strong communicator experienced in assisting customers through complex information, maintaining accurate records, and providing professional, compassionate service.

Customer Service Representative at TZ Insurance (2026-08 – Present)

• Manage inbound customer calls lasting 15–30 minutes while providing professional, patient, and solution-focused service.
• Assist members with understanding and confirming insurance application details and coverage information across multiple insurance carriers.
• Communicate clearly and compassionately with members, including older adults and individuals who may be anxious, confused, or unfamiliar with insurance processes.
• Follow required scripts, compliance guidelines, procedures, and documentation standards while maintaining a natural and professional communication style.
• Protect sensitive Personal Health Information (PHI) and confidential member information while maintaining accuracy and professionalism throughout every interaction.
• Take ownership of customer interactions by ensuring members understand next steps, required information, and applicable processes before completing each call.

Registered Dental Assisting in Healthcare – Concorde Career College (2026-04 – 2026-11)