Krystal Del Rio

Dedicated individual with excellent experience in customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Accounts Receivable and Billing Specialist - Liberation Programs, Inc. - Bridgeport, CT

(2024-02)

• Submitted medical claims via HCFA (electronic and paper) for Medicaid, Medicare, Medicare Advantage, and commercial payers
• Posted insurance and patient payments and reconciled account balances
• Managed accounts receivable, including denial follow-up, corrections, and appeals to ensure timely reimbursement
• Reviewed CPT coding for accuracy and performed coordination of benefits for primary/secondary payers
• Verified insurance eligibility and maintained required prior authorizations to support clean claim submission
• Communicated with payers to resolve claim issues and reprocessed claims as needed
• Monitored accounts receivable and followed up on unpaid or denied claims to secure reimbursement
• Managed billing for Qualified Medicare Beneficiary (QMB) with dually eligible patients

Bookkeeper - Rescomm Group

(2022-12 - 2024-02)

• Maintained and process invoices, deposits, and money logs
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
• Reported financial data and updated financial records in ledgers and journals
• Recorded deposits, reconciled monthly bank accounts and tracked expenses

Office Assistant - Navarino Property Management - Shelton, CT

(2017-05 - 2021-06)

• Interacted with customers by phone, email, or in-person to provide information
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments
• Completed clerical tasks such as filing, copying, and distributing mail

Associate Of Accounting - Accounting - Housatonic Community College (2024-12)

High School Diploma - Central High School (2021-06)