Krystal Janz

Detail-oriented and customer-focused professional with 10+ years of experience in administrative support, client services, and hospitality operations. Experienced in high-volume environments handling client intake, document processing, CRM systems, and multi-channel communication. Proven ability to work independently in remote settings while maintaining accuracy, meeting deadlines, and delivering excellent client experiences.

Proficient in Microsoft 365, Google Workspace, Salesforce, Zendesk, and remote collaboration tools.

Case Consultant at C Morgan & Morgan (Present)

Hybrid/Remote role handling legal case processing and client services

• Conducted virtual intake interviews and gathered documentation for legal case processing
• Responded to high-volume client inquiries via phone and email while maintaining excellent service standards
• Maintained accurate case records and documentation within CRM and secure digital systems
• Ensured compliance with company policies, privacy standards, and service-level agreements
• Collaborated with remote legal teams using Microsoft Teams and shared digital workspaces

Executive Office Assistant at Las Vegas Document Prep Services (2023-12 – 2025-05)

Hybrid/Remote administrative role supporting legal document preparation and office operations

• Drafted, edited, and formatted legal and administrative documents using Microsoft Word and Google Docs
• Managed digital filing systems and document organization in Google Drive and cloud-based systems
• Processed invoices, billing records, and payment tracking for office operations
• Communicated with clients via phone and email to confirm documentation requirements and timelines
• Assisted with scheduling, correspondence, and administrative coordination

Lead Bartender/Server at Tonopah Station & Station House Café (2018-03 – 2022-07)

Leadership role in fast-paced hospitality environment

• Provided high-quality customer service in a fast-paced hospitality environment
• Managed POS transactions, nightly cash reconciliation, and financial reporting
• Trained and mentored new team members on service standards and procedures
• Resolved customer concerns professionally to maintain positive guest experiences

Homemaker & Caregiver at Self-Employed (2011-09 – 2018-08)

Independent household and caregiving management

• Coordinated and managed complex schedules, medical appointments, and day-to-day care logistics with accuracy and consistency
• Built strong time management abilities, adaptability, and a self-directed work ethic—highly suited for remote and independent work environments

Alternative Diploma in Adult Education Program