Kueben

A patient and tech-savvy professional, I am deeply passionate about assisting others. With a background in retail, I prioritize customer satisfaction and excel in problem-solving. I possess the ability to convey technical concepts in straightforward and accessible language. Committed to advancing my career in Cyber Security IT, I aim to make a positive difference in both team dynamics and client interactions.

Transaction Coordinator & Buyer Specialist at We Buy Triad (2024-10 – Present)

• Managed contract-to-close processes for real estate transactions while auditing files to ensure strict compliance with legal guidelines.
• Tracked critical contract deadlines for financing, inspections, and appraisals to eliminate delays and ensure on-time closings.
• Served as the central communicator between clients, agents, lenders, and escrow officers to streamline all transactional logistics.

Service Desk Analyst I at HC Tech (2025-06 – 2025-10)

• Resolved technical support issues across hardware, software, and network systems while ensuring strict adherence to SLA targets.
• Optimized incident management logs by accurately diagnosing, troubleshooting, and escalating complex tier-level tickets.
• Provisioned user accounts and permissions across enterprise platforms while maintaining data security and compliance protocols.
• Supported enterprise IT hardware and software by configuring, troubleshooting, and deploying PCs, mobile devices, peripherals, and operating systems.

Retail Associate at Office Depot (2022-10 – 2024-10)

• Drove technology and tech-service sales by identifying customer needs, explaining complex features simply, and recommending custom solutions.
• Troubleshot technical issues for customers, setting up new devices, diagnosing hardware/software problems, and scheduling repair services.
• Maintained peak retail operations by managing high-value inventory, merchandising tech displays, and resolving complex customer inquiries.

Certificate in Cyber Security – Forsyth Technical Community College (2022-08 – 2023-05)

High School Diploma – John F. Kennedy High School (2018-08 – 2022-06)