IT Engineer at MACAU INTERNATIONAL AIRPORT (AIMS - Airport Information Management Solutions) (2014-06 – Present)
- Administer, maintain, and support critical airport infrastructure, including the vMUSE Departing System and airport mainframe networks, ensuring 99.9% uptime for daily flight and passenger operations.
- Configure and optimize network routing architectures utilizing Cisco Switches and VLAN configurations to maintain seamless data traffic across multiple airport departments.
- Manage enterprise-level Exchange Servers (2003-2016) and SQL databases, executing critical software upgrades, system maintenance, and user access provisions.
- Implement robust endpoint security, managing both front-end and back-end cybersecurity protocols, enterprise anti-virus deployments, and secure gateway servers.
- Provide comprehensive, multi-tier hardware and software support for a diverse fleet of PCs, network printers, Adobe applications, and proprietary internal scripted software.
Field Engineer (Part-Time) at IPGLOBAL
- Executed on-site hardware installation, proactive troubleshooting, and replacement of core networking equipment for client facilities.
- Configured and analyzed TCP/IP routing protocols to ensure stable data pipelines and reliable network architecture.
IT Technician at MENZIES MACAU AIRPORT SERVICES (2012-09 – 2014-06)
- Maintained critical airport boarding networks, check-in counter hardware, and dedicated data links to secure uninterrupted passenger handling services.
- Administered the vMUSE Departing Control System, managing software configurations and resolving high-priority workstation issues under tight time constraints.
- Provided Tier 1 and Tier 2 technical support for office computer clusters, corporate applications, and internal intranet platforms.
Network Administrator at FOUR STAR COMPANY CO. LTD. (2008-10 – 2012-09)
- Administered and monitored daily network health across corporate offices, using 3Com and H3C switches to route traffic and prevent downtime.
- Managed Accpac ERP system deployments, executing routine patches, hardware updates, and databases maintenance.
- Built and optimized local wireless networks, deploying Access Points (APs) and securing local IP camera/CCTV security systems.
- Maintained office endpoints, providing robust hardware lifecycle support for network printing, desktop imaging, and cyber security endpoint configurations.
IT Infrastructure Specialist at MGM MACAU LTD. (2008-01 – 2008-09)
- Supported enterprise network and system infrastructure for a premier resort and casino property during active operational phases.
- Provisioned, deployed, and troubleshooted secure VPN clients and remote access connections for corporate employees.
- Handled high-volume workspace setups, software packaging deployments, and complex physical PC/server hardware configurations.
IT Infrastructure Assistant at CITY OF DREAMS (Melco Resorts & Entertainment Ltd.) (2007-09 – 2007-12)
- Facilitated infrastructure scaling by collaborating directly with internal software operations and system development teams.
- Provided dedicated Tier 1 desktop and application support for in-house enterprise clients, utilizing Adobe suites and Microsoft core applications.
- Configured local networking hardware and assisted with remote/VPN system adjustments across resort properties.
IT Technician at SJM HOLDINGS LTD. (2006-05 – 2007-08)
- Spearheaded infrastructure configuration and network hardware deployments for corporate office workspaces and specialized hospitality client clusters.
- Handled the physical assembly, network deployment, and continuous field maintenance of high-volume gaming and hotel network infrastructure environments.
IT System Operator at MACAU JOCKEY CLUB LTD. (2003-10 – 2006-04)
- Maintained continuous uptime and system stability across critical, real-time gaming environments and backend enterprise operations centers.
- Provided system configuration changes and administrative support for regional public address (PA) frameworks and hardware monitoring grids.
- Compiled and delivered complex database and analytical logs tracking localized operational traffic.
