Kwok Anthony

Highly skilled and resilient IT Engineer with over 12 years of hands-on experience managing and securing critical, high-availability enterprise infrastructure at a major international airport. Proven track record in network administration, system optimization, server maintenance, and multi-tier technical support. Expert in diagnosing complex technical issues quickly to ensure zero operational downtime in demanding environments.

IT Engineer at MACAU INTERNATIONAL AIRPORT (AIMS - Airport Information Management Solutions) (2014-06 – Present)

• Administer, maintain, and support critical airport infrastructure, including the vMUSE Departing System and airport mainframe networks, ensuring 99.9% uptime for daily flight and passenger operations.
• Configure and optimize network routing architectures utilizing Cisco Switches and VLAN configurations to maintain seamless data traffic across multiple airport departments.
• Manage enterprise-level Exchange Servers (2003-2016) and SQL databases, executing critical software upgrades, system maintenance, and user access provisions.
• Implement robust endpoint security, managing both front-end and back-end cybersecurity protocols, enterprise anti-virus deployments, and secure gateway servers.
• Provide comprehensive, multi-tier hardware and software support for a diverse fleet of PCs, network printers, Adobe applications, and proprietary internal scripted software.

Field Engineer (Part-Time) at IPGLOBAL

• Executed on-site hardware installation, proactive troubleshooting, and replacement of core networking equipment for client facilities.
• Configured and analyzed TCP/IP routing protocols to ensure stable data pipelines and reliable network architecture.

IT Technician at MENZIES MACAU AIRPORT SERVICES (2012-09 – 2014-06)

• Maintained critical airport boarding networks, check-in counter hardware, and dedicated data links to secure uninterrupted passenger handling services.
• Administered the vMUSE Departing Control System, managing software configurations and resolving high-priority workstation issues under tight time constraints.
• Provided Tier 1 and Tier 2 technical support for office computer clusters, corporate applications, and internal intranet platforms.

Network Administrator at FOUR STAR COMPANY CO. LTD. (2008-10 – 2012-09)

• Administered and monitored daily network health across corporate offices, using 3Com and H3C switches to route traffic and prevent downtime.
• Managed Accpac ERP system deployments, executing routine patches, hardware updates, and databases maintenance.
• Built and optimized local wireless networks, deploying Access Points (APs) and securing local IP camera/CCTV security systems.
• Maintained office endpoints, providing robust hardware lifecycle support for network printing, desktop imaging, and cyber security endpoint configurations.

IT Infrastructure Specialist at MGM MACAU LTD. (2008-01 – 2008-09)

• Supported enterprise network and system infrastructure for a premier resort and casino property during active operational phases.
• Provisioned, deployed, and troubleshooted secure VPN clients and remote access connections for corporate employees.
• Handled high-volume workspace setups, software packaging deployments, and complex physical PC/server hardware configurations.

IT Infrastructure Assistant at CITY OF DREAMS (Melco Resorts & Entertainment Ltd.) (2007-09 – 2007-12)

• Facilitated infrastructure scaling by collaborating directly with internal software operations and system development teams.
• Provided dedicated Tier 1 desktop and application support for in-house enterprise clients, utilizing Adobe suites and Microsoft core applications.
• Configured local networking hardware and assisted with remote/VPN system adjustments across resort properties.

IT Technician at SJM HOLDINGS LTD. (2006-05 – 2007-08)

• Spearheaded infrastructure configuration and network hardware deployments for corporate office workspaces and specialized hospitality client clusters.
• Handled the physical assembly, network deployment, and continuous field maintenance of high-volume gaming and hotel network infrastructure environments.

IT System Operator at MACAU JOCKEY CLUB LTD. (2003-10 – 2006-04)

• Maintained continuous uptime and system stability across critical, real-time gaming environments and backend enterprise operations centers.
• Provided system configuration changes and administrative support for regional public address (PA) frameworks and hardware monitoring grids.
• Compiled and delivered complex database and analytical logs tracking localized operational traffic.

Bachelor of Science (B.S.) in Computer Information Systems – New York City College of Technology (CUNY) (2002)

Coursework in Business Administration – Colorado Technical University