Kylie Bates

Friendly and dependable customer service professional with experience managing client relationships, scheduling appointments, handling payments, and providing exceptional service in fast-paced environments. I have strong communication, organization, and multitasking skills while creating positive experiences for every customer. I'm currently looking to transition into a stable, long-term career where I can continue helping people, learn new skills, and become a valuable member of a professional team.

Business Owner/Dog Groomer at Grooming by Kylie LLC (2023-08 – Present)

• Operate and manage all aspects of an independent animal care business
• Safely handle dogs of all breeds, sizes, ages, and temperaments, including reactive and bite-risk animals
• Use calm handling techniques and sound judgment in high-stress situations
• Identify signs of possible neglect, injury, illness, or behavioral concerns and communicate findings professionally
• Maintain detailed client, service, behavioral, and health records
• Exercise independent judgment while ensuring animal safety and welfare

Adoption Counselor/Kennel Technician at Ashtabula County Animal Protective League (2025-01 – 2025-08)

• Safely handled dogs of varying breeds, sizes, temperaments, and behavioral needs, including fearful, reactive, and aggressive animals
• Assisted with animal intake, owner surrenders, behavioral evaluations, and welfare assessments
• Responded appropriately to bite incidents and other safety-sensitive situations while prioritizing staff, public, and animal safety
• Assisted in caring for animals involved in neglect, abandonment, and cruelty-related situations
• Helped safely secure and recover loose or escaped animals when needed
• Administered medications and monitored animals for physical or behavioral changes
• Maintained accurate medical, behavioral, and intake documentation
• Educated adopters on responsible ownership, behavioral expectations, and animal care
• Collaborated with veterinary staff, volunteers, and leadership to maintain humane care standards

Catering Server at Continental (2024-08 – 2025-01)

• Assisted with event setup and teardown, including table arrangements, décor placement, and dining service preparation
• Served food and beverages efficiently while ensuring guest satisfaction and adherence to safety standards
• Worked as part of a team to execute events smoothly and professionally
• Responded to guest requests and resolved concerns promptly to create a positive event experience

Dog Groomer at Harrison's Doggie Spaw (2022-08 – 2023-08)

• Provided full-service grooming for dogs of varying breeds, temperaments, and behavioral needs
• Safely handled anxious, fearful, reactive, senior, and special-needs animals
• Responded calmly to attempted escapes, stress behaviors, and safety concerns
• Observed and reported health or welfare concerns to owners
• Maintained sanitary, calm, and secure working environments

– Navarre High School (2022-05)