Kylie Moore

Responsible for managing patient referrals and making sure all necessary information is obtained and communicated to the appropriate parties. Working with patients and healthcare professionals, scheduling appointments, and providing care and compassion to patients. Working with insurance companies to get claims submitted for patients.

Temp-Care Team Services II Rehab at Jefferson Healthcare (2026-03 – Present)

• Responsible for managing patient referrals and making sure all necessary information is obtained and communicated to the appropriate parties.
• Working with patients and healthcare professionals, scheduling appointments, and providing care and compassion to patients.
• Working with insurance companies to get claims submitted for patients.
• Answering phones and taking messages for clinicians.

Per Diem-Rehab Aide at Jefferson Healthcare (2026-01 – 2026-02)

• Provided a safe and welcoming environment for patients by ensuring treatment rooms were kept clean and organized.
• All necessary materials were readily available for clinicians by ordering supplies and managing inventory.
• Enabled healthcare professionals to deliver the highest quality of care to patients by setting up treatment rooms according to specific requirements of each appointment type.

Member Services Representative I at Peninsula Credit Union (2025-04 – 2025-11)

• Delivered exceptional, personalized service by building strong financial relationships, addressing member needs, and consistently exceeding individual sales goals to support overall credit union growth.
• Identified opportunities to offer tailored products and services through active listening and solution-focused communication.
• Maintained high standards of accuracy, compliance, and professionalism while completing transactions efficiently and meeting regulatory requirements.
• Took initiative to manage responsibilities independently, demonstrating accountability, sound judgment, and integrity.
• Fostered a collaborative team environment through clear communication, adaptability, and a proactive approach to challenges and change.

Recovery Advocate at Dove House Recovery Cafe (2023-02 – 2025-02)

• Provided recovery support services, crisis intervention, and advocacy for individuals overcoming domestic violence, sexual assault, substance use, homelessness, mental illness, and other recovery challenges.
• Conducted data entry for the Recovery Café and coordinated referrals to community organizations, ensuring individuals were connected to the appropriate services.
• Facilitated peer support groups, fostering a safe and supportive environment for recovery.
• Additionally, assisted in the transfer of necessary documentation to partnering organizations to streamline access to care and resources.

Lead Member Services Representative at Olympic Peninsula YMCA (2022-04 – 2023-10)

• Assisted patrons by checking them in, maintaining an organized and welcoming lobby with updated marketing materials, and handling cash transactions.
• I also managed emails, phone inquiries, mail distribution, and general office tasks, including filing, data entry, and troubleshooting minor computer issues.
• Additionally, I guided patrons through the facility, answered their questions, and referred walk-in customers to local programs and nonprofits for support.
• This included connecting individuals experiencing homelessness with shower access through the pool program and helping low-income members access financial aid and other community resources.

Pharmacy Assistant at Don's Pharmacy (2019-11 – 2022-03)

• Handled prescription and general merchandise transactions efficiently and accurately, ensuring a smooth checkout process and a positive customer experience.
• Provided friendly and professional assistance to customers with prescription pickups, over-the-counter products, and general inquiries.
• Maintained pharmacy inventory by organizing shelves, restocking merchandise, and fulfilling purchase orders to ensure product availability.
• Performed data entry tasks to keep patient and inventory records accurate and up to date.
• Collaborated with the pharmacy team to support daily operations, uphold regulatory compliance, and maintain a clean, organized, and secure work environment.
• Demonstrated strong attention to detail, excellent communication skills, and a commitment to customer care.

Housekeeper at The Tides Inn (2019-04 – 2019-11)

• Ensured a clean, welcoming, and comfortable environment for all guests by thoroughly cleaning and sanitizing rooms after checkouts, including changing linens, disinfecting surfaces, and restocking supplies.
• Maintained the cleanliness and appearance of all guest areas, keeping common spaces spotless and well-presented at all times.
• Provided attentive service for multi-night stays by refreshing rooms, replenishing amenities, and ensuring guests had everything needed for a comfortable experience.
• Upheld high standards of cleanliness, worked efficiently, and supported a positive guest experience.

Crew Trainer at McDonald (2018-04 – 2019-01)

• Trained new hires on company procedures, food preparation, and customer service standards to ensure smooth operations and consistent service quality.
• Accurately took customer orders, processed payments, and handled cash transactions efficiently.
• Operated the grill to prepare and cook a variety of menu items, including meats, while maintaining proper food safety and quality standards.
• Assembled and bagged orders with attention to accuracy, ensuring customers received exactly what they ordered.
• Maintained a clean and organized work environment to support fast, friendly, and efficient service.

High School Diploma – Port Townsend High School (2014-09 – 2018-06)