Anna Rodriguez
Customer Service II
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About
Highly organized and dependable administrative professional with over 5 years of experience supporting office operations, managing records, and coordinating cross-functional activities in fast-paced environments. Recognized for strong attention to detail, effective communication, and the ability to balance multiple priorities independently or as part of a team. Proven background in office administration, purchasing, and quality control within manufacturing and service settings.
Bilingual in English and Spanish.
Experience
Customer Service II - ArchPoint Sales - San Antonio, TX
(2025-01)
- Process sales orders, invoices, and brokerage agreements with a high level of accuracy and attention to detail
- Serve as a liaison between buyers, sellers, brokers, and distributors to resolve inquiries and maintain client satisfaction
- Draft, track, and maintain brokerage agreements and listing documentation to ensure full compliance and proper filing
- Coordinate with distributors to monitor store-level inventory and provide supply feedback to clients
- Successfully manage multiple priorities across brokers and clients in a fast-paced environment
- Assist with new employee recruitment and onboarding tasks
- Help implement internal policies and procedures
- Provide general administrative help to other departments as needed
Office Administrator - Costa Verde Resources - Corpus Christi, TX
(2023-01 - 2025-01)
- Managed daily office operations, correspondence, and records to support efficient workflows
- Prepared reports, maintained accurate documentation, and provided administrative support to accounting and internal departments
- Coordinated vendor communication, purchase orders, and office supply inventory
- Scheduled meetings, managed calendars, and arranged business travel
- Consistently recognized for accuracy, timeliness, and exemplary customer service
Purchasing Supervisor - STX Beef - Corpus Christi, TX
(2022-01 - 2023-01)
- Supervised teams of 20–30 employees to ensure packaging quality, safety, and regulatory compliance
- Conducted quality control inspections and validation to maintain product and packaging standards
- Managed packaging inventory, ordering, usage control, and documentation
- Oversaw chemical ordering, receiving, proper handling, and recordkeeping
- Identified process issues and implemented corrective actions to support continuous improvement
- Maintained detailed quality records, updated internal systems, and prepared reports for management
- Ensured sanitation standards and strict adherence to industry regulations and internal procedures
Education
Bachelor's Degree - Business Management - Texas Christian University (TCU)
Associate Degree - Business Administration - Lone Star Community College (2025-05)