Kylie Olp

By leveraging data-driven insights and process optimization, my focus is on improving efficiency, enhancing the guest experience, and fostering a high-performance culture across all locations. From refining sales strategies to strengthening BDC operations, I am committed to creating streamlined, effective solutions that drive growth!

Director of Performance and Development March 2025- Present

• Connecting Autostar stores by standardizing processes, optimizing sales and BDC operations, and developing data-driven strategies to improve performance, efficiency, and the guest experience across all locations.Connecting Autostar stores by standardizing processes, optimizing sales and BDC operations, and developing data-driven strategies to improve performance, efficiency, and the guest experience across all locations

• Direct social media content creation and marketing across six dealerships in Western North Carolina and Colorado to advertise service offerings and increase institutional reach and revenue. 
• Promptly respond to approximately 60 customer reviews weekly on a variety of platforms such as Dealerrater, Google, Yelp, and Facebook, ensuring that responses are posted 24 hours after the initial review. 
• Liaise with potential partners to ensure effective communication between the CEO and stakeholders to increase business relationships. 
• Perform copy editing and support the timely production of campaign materials for all dealerships, confirming that all information is accurate and presented in a professional way
•  Manages and supports the hiring needs at all six locations for every department, ensuring candidates are responded to and interviews are set in a timely manner.

College: Virginia Tech, 2019-2023

Bachelor's Degree: Political Science, Concentration in Legal Studies

Minor: Sociology 

Graduated Summa Cum Laude, Phi Beta Kappa