Kyung Gales

Psychiatric Mental Health Nurse Practitioner (PMHNP) with 15+ years of clinical and operational nursing leadership. Committed to delivering comprehensive psychiatric assessments, medication management, and patient-centered care. Proven track record in improving clinical outcomes, mentoring multidisciplinary teams, and optimizing patient safety. Passionate about bridging the gap between hospital operations and high-quality behavioral health delivery.

Clinical Nurse Manager – 9 West Medical-Surgical - University Hospitals Parma Medical Center - Parma, OH

(2025-05)

• Lead clinical activities and patient care workflows, with a focus on integrating behavioral health best practices into medical-surgical nursing.
• Collaborate with multidisciplinary mental health teams to streamline psychiatric consultations and care transitions.
• Mentored nursing staff in psychiatric de-escalation and holistic patient engagement, improving patient experience scores in 9 of 13 domains.
• Reduced first-year nurse turnover to 15% through the implementation of a targeted clinical mentorship program.

Operations Manager of Nursing - University Hospitals Parma Medical Center - Parma, OH

(2024-02 - 2025-05)

• Directed nursing workforce strategies with an emphasis on clinical excellence and patient safety protocols.
• Managed resource allocation for psychiatric and medical units, ensuring optimal staffing ratios to support patient acuity needs.
• Led quality improvement initiatives that aligned nursing throughput with regulatory compliance and patient-centered psychiatric care goals.