Regional Director of Operations at Franklin Senior Properties (2042-09 – Present)
Responsible for operations and Sales for current Senior Property portfolio
- Successfully provided direction to improve resident and employee satisfaction, increase NOI throughout our portfolio
- Successfully provide direction and processes to exceed regulatory expectations
- Responsible for onboarding new properties and creating a People First culture
Executive Director at Franklin Park (2022-07 – 2025-12)
Responsible for operations
- Successfully increased occupancy and retention
- Implemented process improvement and cost cutting initiatives that enhanced efficiency and reduced overtime
- Established positive working relationships with competitors and local nursing programs
- Managed the employment, recruiting, training, and discharge of employees; decreased employee turnover
- Fostered a smooth functioning and efficient operation through timely and effective resolution of complaints
Account Executive at Klarus Home Care (2022-01 – 2022-07)
Educated physicians on Home Health
- Successfully built referral source base
Executive Director at River Point of Kerrville (2020-12 – 2021-08)
Responsible for operations
- Successfully increased occupancy and retention
- Implemented process improvement and cost cutting initiatives that enhanced efficiency and reduced overtime
- Established positive working relationships with competitors and local nursing programs
- Managed the employment, recruiting, training, and discharge of employees; decreased employee turnover
- Fostered a smooth functioning and efficient operation through timely and effective resolution of complaints
Hospice Care Consultant at New Century Hospice (2019-07 – 2020-12)
Provided education regarding Hospice benefits
- Successfully acquired contracts to provide care in area Nursing facilities
- Established positive working relationships with competitors and other local vendors
Community Relations Director at River Point Assisted Living and Memory Care (2018-08 – 2019-04)
- Successfully increased occupancy and retention
- Implemented processes for the management team to aid in a fluid survey process
- Established positive working relationships with competitors and other local vendors
- Fostered an effective marketing campaign
Executive Director at Cimarron Place Senior Living (2018-02 – 2018-08)
Responsible for operations
- Successfully increased occupancy and retention
- Implemented process improvement and cost cutting initiatives that enhanced efficiency and reduced overtime
- Established positive working relationships with competitors and local nursing programs
- Managed the employment, recruiting, training, and discharge of employees; decreased employee turnover
- Fostered a smooth functioning and efficient operation through timely and effective resolution of complaints
Practice Administrator at UMC Cardiology/UMC Diabetes Center & Advanced Illness Clinic (2016-02 – 2019-02)
Provide direction in all daily operations for multiple-modality facility to ensure high quality and cost-effective patient care and customer service consistent with the UMC's mission
- Execute all marketing and communications initiatives and campaigns
- Manage the overall fiscal operations, including capital budget, cost control, and financial performance
- Oversee all HR related activities: analyze staffing patterns, hire, orient, and develop personnel
- Maintain productive personnel relations supported by a turnover rate of less than 10%
- Nurture a cohesive patient care team, supervise and evaluate performance
- Advance initiatives focused on enhancing quality and performance throughout the facility
- Ensure compliance with regulations, guidelines, and policies related to documentation and billing standards
- Promote customer service excellence which resulted in patient satisfaction scores above 90%
- Maintain effective communication channels with corporate leadership, UMC hospital, patients, and vendors
- Supervised startup of a Pediatric Clinic and Cardiology Clinic; managed the operations of the Diabetes Center & Advanced Illness Clinic
Assisted Living Director at Lynn County Hospital District, Lynnwood Assisted Living (2013-10 – 2016-02)
Supervised, monitored, and directed all aspects of daily operations of Assisted Living
- Provided leadership for the team to ensure services were provided in ways which allowed residents to live with the highest level of independence, health, and wellbeing possible
- Ensured delivery of high quality clinical and psycho-social programming to meet each resident's unique needs
- Built and maintained Assisted Living occupancy through the implementation of a facility marketing plan
- Defined staffing needs and hired, oriented, scheduled, supervised, and evaluated staff
- Managed all regulatory compliance efforts and served as a principal contact person for external regulatory bodies and accreditation organizations for audits, surveys, and other inquiries
Executive Director at Wheatfields Senior Living Community (2012-12 – 2013-08)
Entirely responsible for operations and marketing of the community to maintain occupancy goals
- Successfully increased occupancy by 50% as well as met budget compliance in all departments
- Implemented process improvement and cost cutting initiatives that enhanced efficiency and reduced overtime
- Established positive working relationships with competitors and local nursing programs
- Planned and organized special events: coordinated first Health Fair
- Managed the employment, control, training, and discharge of employees; decreased employee turnover
- Initiated and implemented employee appreciation program to include partnering with local businesses
- Fostered a smooth functioning and efficient operation through timely and effective resolution
Director of Assisted Living at Carillon Senior LifeCare Community (2011-01 – 2012-12)
Supervised all daily operations of two separate licensed areas of Assisted Living with full Assisted Living census of 45 residents
- Devised budget recommendations for board approval and executed upon the established budget
- Deficiency free inspections (2009 - 2012)
- Achieved a 93% residents' satisfaction rate
- Chairman of the Green Committee
BelleCourt South Assisted Living Manager at Carillon Senior LifeCare Community (2009-04 – 2011-01)
Food and Beverage Manager at Carillon Senior LifeCare Community (2008-04 – 2009-04)
Move-In Coordinator/Marketing Assistant at Carillon Senior LifeCare Community (2007-12 – 2008-04)
