L M

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Uses independent decision-making skills and sound judgment to positively impact company success. I have Asperger's and ADHD I need my headphones or ear plugs in as a work accommodation please keep this in mind before hiring me (yes I can still hear) I'm a quick learner and I thrive independently and I'm usually the one to pick up errors others miss.

Specimen Collector at Sagis Diagnostics (2023-01 – 2025-12)

• Data entry
• Specimen collection
• Laboratory experience (order entry, Specimen processing and handling, Infection control and safety procedures, Phlebotomy (venipuncture and capillary sticks))
• Laboratory Accessioner

Work From Home Customer Service Representative at Alorica (2022-07 – 2025-02)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.

Customer Service Representative/Sales Representative at Kelly Services (2020-12 – 2022-07)

• Enhanced customer satisfaction by resolving complex issues promptly and professionally.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
• Achieved high-quality service by adhering to company policies and procedures during each interaction.
• Maintained a thorough knowledge of products and services to provide accurate information to customers.
• Assisted team members in improving their performance through constructive feedback and sharing best practices.

Customer Service Representative/Chat Support Representative at Concentrix (2019-07 – 2020-12)

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.

Security guard kaiser hospital at Securitas Security Services USA, Inc. (2016-02 – 2019-04)

• I would foot patrol around the building
• I was a patient sitter on children / adult 51/50 holds
• I would de escalate problem situations
• I would write incident reports

CNA - Certified Nursing Assistant at All hearts staffing agency (2012-08 – 2015-12)

• I would assist 6-12 patients daily with passing medication and taking thier vitals.
• I would communicate with nurses and family members regularly in regards to each patient
• Written daily incident report and patient update reports to help assist health plans

Applied Behavior Analysis (ABA) Therapist at AWARE Inc. (2009-05 – 2012-06)

I provide one-on-one Applied Behavior Analysis (ABA) therapy to individuals with autism, implementing treatment plans designed by Board Certified Behavior Analysts (BCBAs). (I would perform ABA therapy through zoom, in office, and in home / school to some clients)

• include collecting session data, teaching communication and social skills, reducing maladaptive behaviors, and providing family support.
• Behavior Reduction: Executing Behavior Intervention Plans (BIPs) to manage challenging behaviors.
• Data Collection: Recording session data in real-time to track progress on goals.
• Preparation & Collaboration: Preparing necessary materials for sessions and reviewing client programs.
• Supervision & Feedback: Participating in ongoing supervision with BCBAs, attending training sessions, and reporting on client progress.

Security Dispatcher at USO, G4S Secure Solutions (2007-04 – 2009-03)

• I would dispatch security guards to needed locations
• File incident reports
• Contact 911
• Use computer, radio, intercom, and company phone
• Minor video surveillance recordings

Associate of Applied Science in Allied Health Nursing – Cerritos College (2020-12 – 2022-12)

High School Diploma – Columbia Basin High School (2005-05 – 2009-05)