Lachelle Johnson

Answer incoming calls and schedule appointments Greet patients and verify data and enter it into Excel. Collect co-insurance payments

Patient Service Coordinator at Winston Salem Dental Care (2017-04 – Present)

• Answer incoming calls and schedule appointments
• Greet patients and verify data and enter it into Excel.
• Collect co-insurance payments
• Discuss treatment plans
• Verify all insurances and enter insurances in the system.
• Imported and exported files for medical claims, and dental blue groups.
• Providing Web support for the office for user logins

Patient Service Coordinator at Asheboro Family Dentistry (2014-09 – 2017-04)

• Data entry, answered phone calls for a busy practice, office resolution,
• Handled all insurances,
• Maintain patient's records and confidentiality through Hippa regulations
• Confirm, and schedule appointments
• Handling all referrals via email

Position not specified at Successful Transitions (2011-11 – 2014-09)

• Screening clients and assessing new/current clients
• Conducting follow-ups and facilitate transitioning for young adults

Patient Service Representative at Carl Little DDS (1998-03 – 2012-11)

• Providing patient resolution, answered incoming calls
• Maintained office calendar and scheduled appointments
• Verified all insurances
• Handled denied claims for all insurances
• Collected co-payments
• Created invoices, entered insurances in the system
• Created, and filed medical records.
• Posted insurance checks
• Prepare account receivables for patients
• Explain the (EOB) from insurance companies

Associate in Criminal Justice – Guilford Technical Community College (2008-05)