Patient Service Coordinator - Spooner Physical Therapy - Peoria, AZ
(2022-08)
- Greet and assist patients when they arrive at the clinic.
- Collecting estimated amounts due and discussing any insurance/billing questions at the time of check in.
- Making sure patients are scheduled for follow up visits and assist with cancellations and rescheduling.
- Process new patient referrals ensuring accuracy of data entry and scheduling their first visit in a timely matter.
- Answering phones by the third ring to resolve patient concerns.
- Maintain patient database, updating information as needed.
- Run various reports within the database to ensure authorizations and referrals are up to date.
- Accurately verify benefits and eligibility to ensure that patients can make informed decisions regarding the cost associated with their healthcare plan.
- Offer other payment options including the membership program to patients who are out of network or have used all their insurance benefits.
- Obtain insurance authorization when required for all new patients and follow up visits.
Medical Receptionist - ProActive Physical Therapy, LLC - Colorado Springs, CO
(2016-07 - 2020-12)
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in
- Straightened up the waiting room so that it remained neat and organized
- Processed patient payments and scanned identification and insurance cards
- Took messages from patients and relayed to the appropriate staff
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
- Observed strict HIPAA guidelines at all times according to company policy
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
Competitive Gymnastics Coach/Manager - Colorado Aerials Gymnastics - Colorado Springs, CO
(2004-09 - 2017-11)
- Managed competition team of over 75 gymnasts and 6 coaches at one time
- Prepared gymnasts for competitions with well-coordinated practices and training
- Put together and presented meetings for parents and coaches to highlight program expectations and policies
- Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility
- Guided team through rough situations, including injuries and self doubt
- Handled competition entry forms and finances
- Traveled in and out of state for major competitions
Human Resources Assistant - Diedrich Coffee - Irvine, CA
(1999-10 - 2002-11)
- Reviewed employee time sheets for accuracy and maintained accurate records in company system
- Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping
- Prepared and maintained accurate employment records for over 800 employees nationwide
- Completed payroll processing for over 800 employees
- Performed customer service functions by answering phone calls daily
- Prepared final pay and bonuses for exiting employees
Coffee Shop Manager/Barista - Diedrich Coffee - Irvine, CA
(1995-08 - 1999-10)
- Designed long-term schedules for 3 daily shifts and 12-15 employees
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
- Maintained optimal inventory levels and kept food costs in line with budget limitations
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Oversaw hiring, training and development of employees
- Handled daily deposits, cash registers and employee payroll
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Listened to customer desires and needs to recommend optimal products
- Educated customers on beverage menu items and provided samples of daily brews
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Resolved customer disputes with tact and professionalism
