Erin Pelton

Dependable and courteous Front Desk team member with excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with 4 years of proven performance in fast-paced, high-stress environments.

Patient Service Coordinator - Spooner Physical Therapy - Peoria, AZ

(2022-08)

• Greet and assist patients when they arrive at the clinic.
• Collecting estimated amounts due and discussing any insurance/billing questions at the time of check in.
• Making sure patients are scheduled for follow up visits and assist with cancellations and rescheduling.
• Process new patient referrals ensuring accuracy of data entry and scheduling their first visit in a timely matter.
• Answering phones by the third ring to resolve patient concerns.
• Maintain patient database, updating information as needed.
• Run various reports within the database to ensure authorizations and referrals are up to date.
• Accurately verify benefits and eligibility to ensure that patients can make informed decisions regarding the cost associated with their healthcare plan.
• Offer other payment options including the membership program to patients who are out of network or have used all their insurance benefits.
• Obtain insurance authorization when required for all new patients and follow up visits.

Medical Receptionist - ProActive Physical Therapy, LLC - Colorado Springs, CO

(2016-07 - 2020-12)

• Pleasantly greeted each patient and offered the desk sheet for easy sign-in
• Straightened up the waiting room so that it remained neat and organized
• Processed patient payments and scanned identification and insurance cards
• Took messages from patients and relayed to the appropriate staff
• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
• Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
• Observed strict HIPAA guidelines at all times according to company policy
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files

Competitive Gymnastics Coach/Manager - Colorado Aerials Gymnastics - Colorado Springs, CO

(2004-09 - 2017-11)

• Managed competition team of over 75 gymnasts and 6 coaches at one time
• Prepared gymnasts for competitions with well-coordinated practices and training
• Put together and presented meetings for parents and coaches to highlight program expectations and policies
• Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility
• Guided team through rough situations, including injuries and self doubt
• Handled competition entry forms and finances
• Traveled in and out of state for major competitions

Human Resources Assistant - Diedrich Coffee - Irvine, CA

(1999-10 - 2002-11)

• Reviewed employee time sheets for accuracy and maintained accurate records in company system
• Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping
• Prepared and maintained accurate employment records for over 800 employees nationwide
• Completed payroll processing for over 800 employees
• Performed customer service functions by answering phone calls daily
• Prepared final pay and bonuses for exiting employees

Coffee Shop Manager/Barista - Diedrich Coffee - Irvine, CA

(1995-08 - 1999-10)

• Designed long-term schedules for 3 daily shifts and 12-15 employees
• Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
• Maintained optimal inventory levels and kept food costs in line with budget limitations
• Handled escalated customer complaints to provide full resolutions and promote loyalty
• Trained workers in every position, including food preparation, money handling and cleaning roles
• Oversaw hiring, training and development of employees
• Handled daily deposits, cash registers and employee payroll
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
• Listened to customer desires and needs to recommend optimal products
• Educated customers on beverage menu items and provided samples of daily brews
• Restocked counter and customer areas to maintain adequate items levels for expected needs
• Resolved customer disputes with tact and professionalism

Saddleback Community College (1996-06)

Capistrano Valley High School (1994-06)