Laibah Qamar

Confident and highly motivated cybersecurity student with strong academic performance and customer service experience, including serving as a Flame Ambassador supporting prospective students and campus events. Developed communication, problem-solving, and teamwork skills through academic and business-related projects. Friendly, reliable, and quick to adapt in customer-facing environments, with a strong commitment to providing excellent service.

Eager to apply academic knowledge and practical skills in an entry-level IT or customer support role while learning and growing professionally.

Flame Ambassador – Enrollment & Contact Center at Delaware County Community College (2026-01 – Present)

• Welcome prospective students through campus tours, academic programs, and student resources.
• Represent the college at orientations, open houses, and recruitment events.
• Respond to inquiries via Zoom, email, and in-person with accuracy and professionalism.
• Train incoming Contact Center staff on communication protocols and operational procedures.
• Maintain accurate records by logging inquiry cards into the tracking system.
• Partner with team members to coordinate events and deliver a seamless visitor experience.

Information Technology Intern at County of Delaware (2026-06 – 2026-08)

• Troubleshot hardware, software, and network issues for county employees and judges.
• Deployed and configured computers, peripherals, and network equipment.
• Managed Active Directory user accounts, including password resets and account unlocks.
• Configured Duo Mobile MFA and installed software remotely.
• Resolved IT support tickets and supported cybersecurity incident response.
• Assisted with post-cyberattack recovery, including enforcing county-wide password resets.
• Collaborated with the IT team to deliver efficient support across county departments.

Spectator services at FIFA World Cup Qatar (2022-11 – 2022-12)

• Assisted international guests with directions, event info, and visitor support.
• Delivered outstanding service in a fast-paced, multicultural environment.
• Collaborated with a diverse team to manage crowds and resolve concerns.

Associate in Cyber Security in Cyber Security – Delaware County Community College (2025-08)

High School Diploma – Upper Darby High School (2024-09 – 2025-06)