Lainey Krauel

Detail-oriented Certified Medical Assistant with 15+ years of experience in accounts receivable/payables and office management within healthcare and administrative sectors. Proven track record in streamlining operations, enhancing productivity, and managing invoicing and collections processes. Skilled in developing client relationships to facilitate timely payments and resolve billing issues, leveraging strong organizational and communication skills to support efficient office functions.

Authorized to work in the US for any employer

Administrative Assistant/Accounts Receivable - Door Landscape and Nursery - Egg Harbor, WI

(2025-10 - 2026-07)

Accounts Receivable

• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
• Managed accounts receivable process, including invoicing, payment tracking, and collections
• Collaborated with sales team to resolve customer disputes and ensure timely collection of outstanding payments
• Developed and maintained relationships with key clients to facilitate prompt payment and resolve any billing issues

CMA/CPT - Ambe Healthcare Staffing - Madison, WI

(2024-11 - 2025-03)

UW Health Orthopedics

• Obtain vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
• Demonstrated proficiency in using electronic health record (EHR) systems
• Assisted with administrative tasks such as filing documents or processing paperwork
• Removed splint, sutures and staples
• Performed wound dressings, debridement, irrigation, and other advanced wound care procedures
• Assessed and documented the condition of wounds, including size, depth, drainage, and healing progress

CMA/Phlebotomist - Customized Health Care Solutions - Green Bay, WI

(2023-12 - 2024-11)

Assisted physicians in patient examinations, procedures, and treatments

• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Managed patient medical records by accurately documenting information in electronic health record systems
• Maintained inventory of medical supplies and equipment to ensure availability when needed
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently

CMA/Phlebotomist - Medical Staffing Solutions Inc - Sturgeon Bay, WI

(2022-03 - 2023-12)

DCMC, Internal Medicine, Family Medicine, Behavioral Health, Pulmonology, Sleep Medicine

• Obtained vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Managed patient medical records by accurately documenting information in electronic health record systems
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Assisted with administrative tasks such as filing documents or processing paperwork
• Provided support during medical procedures by preparing equipment, sterilizing instruments, or assisting with wound care

CMA/Phlebotomist - HealthTrust Workforce Solutions (HCA) - Portsmouth, NH

(2021-08 - 2022-01)

Portsmouth Regional Hospital, Portsmouth Pulmonary Associates. Sleep Medicine, Respiratory Testing, Diagnosis and Treatment

CMA/Phlebotomist - HealthTrust Workforce Solutions - Portsmouth, NH

(2021-04 - 2021-07)

Portsmouth Regional Hospital, Atlantic Surgical Associates. Pre and Post Surgical Care for General Surgery, Colorectal Surgery, and Bariatric Surgery. Pre Op Evaluations, Testing and Labs.

Phlebotomist - Flex Up Staffing - Columbia, SC

(2021-02 - 2021-03)

Prisma Baptist Health - Covid Unit

Phlebotomist - Flex Up Staffing - Cedar Rapids, IA

(2020-12 - 2021-01)

Unity Point Health, St Luke's Hospital - ED & Covid Unit

• Collect blood specimens within units

CMA/Phlebotomist - RTG Medical Staffing - Havre, MT

(2020-08 - 2020-11)

Northern Montana Family Medical Center- OBGYN

CMA/Phlebotomist - Inverted Healthcare of Florida - Sells, AZ

(2020-03 - 2020-05)

Sells Native Hospital- ED and Covid Unit. Triage, POC Testing, Labs, ECG, Wound Care, Discharge and Post Op Care

CMA/Phlebotomist - Medical Staffing Solutions Inc - Marshfield, WI

(2020-01 - 2020-04)

Marshfield Clinic - Neurosurgery, Pain Management and Sleep Medicine.

CMA/Phlebotomist - Medical Staffing Solutions, llc - Edina, MN

(2019-10 - 2020-01)

Allina Health - Endocrinology

CMA/Phlebotomist - Fort Defiance Indian Hospital - Fort Defiance, AZ

(2019-08 - 2019-09)

Fort Defiance Native Hospital - Emergency Department

CMA/Phlebotomist - Wellspring Nurse Source - Charlotte, NC

(2018-03 - 2019-07)

Levine Cancer Institute-Hematology & Oncology

CMA/Phlebotomist - Freedom Healthcare Staffing - Lewiston, ME

(2018-12 - 2019-01)

Central Maine Medical Center - Endocrinology

CMA/Phlebotomist - Feather River Hospital - Paradise, CA

(2018-09 - 2018-11)

Paradise Medical Group - Internal Medicine

CMA/Phlebotomist - LIFE LINE SCREENING - Independence, OH

(2017-12 - 2018-05)

Health Risk Assessments at various locations throughout the US.

Certified Clinical Medical Assistant/ Certified Phlebotomy Technician - Medical Assistant/Phlebotomy - Fortis College (2013-08 - 2015-05)

High school diploma or GED