Lajuana Baker

Detail-oriented healthcare professional with experience supporting surgical and procedural teams in fast-paced hospital environments. Skilled in pre-procedure coordination, patient preparation, documentation review, and clinical workflow support. Strong ability to collaborate with physicians, nurses, and ancillary staff to ensure efficient, safe patient care. Known for accuracy, professionalism, and maintaining compliance with hospital protocols, HIPAA standards, and patient safety requirements.

Pre-Procedure Coordinator - Grady Hospital - Atlanta, GA

(2025-10)

• Coordinate and schedule patient pre-procedure appointments, ensuring all required documentation and clearances are completed.
• Review patient charts for accuracy, verifying physician orders, insurance authorizations, and pre-op requirements.
• Communicate with patients to provide procedure instructions, medication guidance, and preparation details.
• Collaborate with physicians, nurses, and clinical staff to ensure timely and efficient patient flow.
• Track and follow up on labs, test results, and missing documentation to prevent delays or cancellations.
• Maintain accurate patient records in the electronic health record (EHR) system in compliance with HIPAA standards.
• Serve as a point of contact between patients, providers, and administrative teams to resolve scheduling or procedural issues.

Unit Secretary - Northside Hospital - Atlanta, GA

(2017-07)

• Provided administrative and clerical support to nursing and clinical staff in a fast-paced hospital unit.
• Managed patient admissions, discharges, and transfers, ensuring accurate documentation and timely communication.
• Maintained patient charts and electronic medical records, ensuring compliance with hospital policies and HIPAA standards.
• Coordinated physician orders, diagnostic testing, and ancillary services to support efficient patient care delivery.
• Answered multi-line phones, triaged calls, and served as a liaison between patients, families, and clinical staff.
• Assisted with scheduling procedures, tests, and follow-up appointments as directed by nursing or medical staff.
• Monitored unit activity and supported workflow efficiency by prioritizing tasks in a high-volume environment.

Case Management Assistant - Piedmont Healthcare - Atlanta, GA

(2025-04 - 2025-07)

• Supported case managers with patient care coordination, discharge planning, and follow-up documentation.
• Reviewed patient charts to ensure accuracy, completeness, and compliance with care plans and hospital protocols.
• Assisted with insurance verification, authorizations, and documentation needed for continued care or post-acute services.
• Communicated with patients, families, providers, and external facilities to facilitate smooth transitions of care.
• Maintained and updated patient records within the electronic health record (EHR) system in accordance with HIPAA standards.
• Tracked patient progress and reported changes or barriers to the care team to support timely interventions.
• Provided administrative and clerical support to the case management team to ensure efficient daily operations.

Procedure Coordinator - Piedmont Healthcare - Atlanta, GA

(2022-12 - 2025-04)

• Coordinated scheduling and preparation for outpatient and inpatient procedures, ensuring all pre-procedure requirements were completed accurately and on time.
• Reviewed patient charts for completeness, including physician orders, authorizations, labs, and medical clearances.
• Communicated with patients to provide procedural instructions, appointment details, and pre-op guidance.
• Worked closely with physicians, nurses, and ancillary departments to ensure efficient patient flow and minimize delays.
• Verified insurance coverage and obtained necessary authorizations in accordance with payer and facility guidelines.
• Partner with compliance, fraud, and risk teams to escalate, investigate, and resolve complex financial crime cases.
• Support continuous improvement of AML policies, procedures, and internal controls by identifying emerging risks and trends.

Customer Service Coordinator - Kaiser Permanente - Atlanta, GA

(2000-10 - 2010-07)

• Served as a primary point of contact for patients, providing assistance with appointments, benefits, and service inquiries.
• Coordinated patient scheduling, referrals, and follow-ups while ensuring accuracy of demographic and insurance information.
• Verified insurance eligibility and coverage, addressing billing questions and resolving discrepancies.
• Maintained patient records and documentation in accordance with HIPAA and organizational policies.
• Collaborated with clinical and administrative teams to ensure timely resolution of patient concerns.
• Handled high-volume inbound and outbound calls while delivering professional, compassionate service.
• Supported daily office operations by managing correspondence, data entry, and front-desk workflow.

Certified Surgical Technician - National School of Technology

High School Diploma - Miami Edison Senior High School

Home Health Aide Certification - Five Star Training Institute