LaKenya Newson

Dedicated Claims Representative with experience in managing workers' compensation, disability, and leave of absence cases. Proven ability to execute claims intake, process claims, and facilitate resolution by reviewing documentation and liaising with relevant parties. Skilled in maintaining detailed records, ensuring confidentiality, and updating claims management systems.

Eager to leverage investigative and communication skills to support Farm Bureau Insurance of Tennessee customers and contribute to their claims process.

Claims Representative - Sedgwick - Memphis, US

(2025-07)

• Spearheaded the management of incoming claims inquiries for workers' compensation, short-term disability, long-term disability, and leave of absence cases.
• Executed claims intake by collecting claimant details, recording reported incidents, and ensuring the accurate setup of claims.
• Facilitated claims processing and resolution activities by reviewing claim files and supporting documentation for claims examiners.
• Analyzed claim information and meticulously updated detailed notes within the claims management systems.
• Liaised with employees, employers, medical providers, and internal departments to provide claim status updates and request necessary documentation.
• Identified and pursued missing information to facilitate timely claim adjudication.
• Maintained strict confidentiality while managing sensitive employee and medical data.
• Provided administrative support, claim reviews, and workflow management assistance to claims examiners.

Tax Processing / Customer Support - Internal Revenue Service (IRS) - Memphis, US

(2023-01 - 2025-04)

• Executed the review and processing of taxpayer information in adherence to federal guidelines and compliance protocols.
• Examined account records and documentation to validate accuracy and resolve any identified discrepancies.
• Provided assistance to taxpayers by clarifying procedures, requirements, and account-specific information.
• Maintained comprehensive records and documentation while safeguarding confidential financial information.
• Applied federal policies and procedures to accurately complete assigned casework.
• Leveraged internal systems to conduct research and document all interactions.

High School Diploma - Germantown High School