Lana Rabahat
Retail Customer Service • Office Support • Business Administration • Arabic / English
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About
Customer service and business administration candidate with education in business administration and supply chain management, plus banking, office, and client-service training experience. Prepared for retail customer service, cashier, front desk, office assistant, data entry, and administrative support roles requiring reliability, communication, and open availability.
Bilingual
Arabic/English communicator with experience handling customer questions, paperwork, data entry, phone calls, cash handling, scheduling, payments, and confidential documents.
Experience
Customer Service / Banking Extern - Jordan Ahli Bank - Zarqa, Jordan
(2023-03 - 2023-06)
- Supported customer service workflow through paperwork, data entry, phone communication, and general office support.
- Assisted with customer questions, service requests, document handling, and organized administrative tasks.
- Gained exposure to cash handling, confidentiality, professional client communication, and banking service standards.
Client-Based Ear Piercing Services - Self-Employed - Jordan
(2020 - 2024)
- Provided appointment-based ear piercing services for private clients while maintaining a clean, organized, and professional service process.
- Managed client scheduling, customer questions, payments, and follow-up communication while building trust with repeat and referral clients.
- Explained aftercare instructions and maintained careful attention to sanitation, client comfort, and customer experience.
Administrative / Notary Training - Land Department and Survey - Zarqa, Jordan
(2021-02 - 2022-07)
- Trained in customer service, document checks, signatures, record handling, and administrative support in a corporate office environment.
- Learned confidentiality, document accuracy, client communication, and professional procedures related to land and legal paperwork.
Education
General Education Coursework - Cypress College (2026-09)
Bachelor's Degree - Business Administration - Irbid National University (2022-03 - 2023-09)
Associate Degree / Diploma - Supply Chain Management - Al-Balqa Applied University (2019-09 - 2021-09)
