Shaunta Randall

Dedicated professional with 9 years of experience in behavioral health, education, and client support roles. Strong background in customer service, communication, documentation, and managing high call volumes in fast-paced environments. Skilled in remote communication, data entry, problem-solving, and building positive relationships with diverse populations.

Seeking a full-time remote customer service position where strong organizational and support skills can contribute to customer satisfaction and team success.

Customer Service & Client Support

Managed high volumes of inbound and outbound calls while providing professional and compassionate customer support.

• Assisted clients with scheduling, follow-ups, questions, and service coordination.
• Built positive relationships with clients through active listening, empathy, and effective communication.
• Resolved concerns professionally while maintaining confidentiality and accuracy.
• Worked independently in remote and fast-paced environments while meeting productivity goals and deadlines.

Administrative & Data Management

Maintained detailed and accurate electronic records and documentation.

• Entered and updated confidential client information within electronic systems.
• Organized case notes, reports, and scheduling information with strong attention to detail.
• Utilized Microsoft Office, QuickBooks, and electronic documentation systems for daily operations.
• Demonstrated strong accuracy in reviewing and evaluating information according to established guidelines.

Behavioral Health & Community Support

Supported children, adults, and families through individualized guidance and community-based services.

• Assisted with treatment planning, progress tracking, and client follow-up communication.
• Collaborated with multidisciplinary teams to support positive client outcomes.
• Conducted intake support and maintained professional communication with clients and families.
• Observed and documented behavioral progress while ensuring compliance with organizational standards.

Education & Evaluation Support

Reviewed and evaluated educational materials while maintaining strict quality standards and accuracy.

• Met productivity and performance expectations in deadline-driven environments.
• Demonstrated strong analytical thinking and attention to detail in scoring and documentation tasks.

Private Caregiver

Provided compassionate private caregiving services for several years while serving as the primary caregiver for a family member. Developed strong interpersonal communication, patience, problem-solving, and organizational skills while managing daily care responsibilities and maintaining a supportive environment.

Bachelor of Science - Psychology – Educational & Community Mental Health - Alcorn State University (2020-12)

High School Diploma - Natchez High School (1996-06)