Laranda Carnahan

Operations Coordinator with 10+ years of experience managing complex workflows, coordinating cross-functional processes, and providing executive-level support in high-volume healthcare environments. Proven ability to streamline operations, resolve operational challenges, maintain compliance standards, and serve as a liaison between leadership, staff, and clients. Skilled in process optimization, project coordination, administrative support, and ensuring seamless day-to-day operations.

Proficient in QuickBooks, Practice Better, TrueMed, and multiple operational management platforms.

Senior Accounts Management/Operations Specialist at Glow Natural Wellness (2023-05 – Present)

• Coordinate daily operations for a high-volume functional medical practice, ensuring seamless workflow across clinical, administrative, and financial functions.
• Serve as primary liaison between CEO, staff, and patients, facilitating communication and resolving operational issues to maintain efficient practice operations.
• Provide executive-level administrative support to the CEO, including calendar management, meeting coordination, correspondence, and confidential documentation.
• Manage and optimize operational workflows using QuickBooks, Practice Better, and TrueMed platforms to improve efficiency and reduce errors.
• Manage full accounts receivable cycle for a high-volume functional medical practice, ensuring accurate billing, payment posting, and adherence to healthcare regulations.
• Resolve complex billing discrepancies, handle refunds, adjust payment plans, and reduce disputes to maximize revenue recovery.
• Oversee patient account operations, subscription management, and billing processes to ensure accuracy, compliance, and timely resolution of discrepancies.
• Implement process improvements that streamline internal operations, enhance patient experience, and support organizational goals.
• Maintain compliance with HIPAA regulations and clinical documentation standards across all operational processes.
• Coordinate cross-functional projects and initiatives, tracking progress and ensuring timely completion of deliverables.
• Manage high-volume administrative tasks including documentation, reporting, data management, and operational communications.

Operations & Business Process Consulting at Independent Consultant (2018 – Present)

• Provided operations consulting services to small healthcare businesses, focusing on workflow optimization, process improvement, and administrative efficiency.
• Advised on operational systems implementation, including QuickBooks setup, reporting structures, and workflow documentation.
• Developed and implemented process improvements to enhance operational efficiency, reduce errors, and improve client satisfaction.
• Coordinated cross-functional projects and provided executive support to business owners.

Operations & Administrative Support Roles at Various Healthcare Settings (2013 – 2023)

• Coordinated daily operations and provided executive administrative support in fast-paced healthcare environments.
• Managed complex scheduling, documentation, and confidential communications for senior leadership.
• Served as operational liaison between departments, staff, and clients to ensure smooth workflow and issue resolution.
• Implemented process improvements to streamline operations, reduce inefficiencies, and enhance service delivery.
• Maintained compliance with regulatory standards and organizational policies across all operational activities.

Associate of Applied Science in Business Administration, Management – Pikes Peak Community College (2008)