Bilingual Account Manager & Operations Specialist
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Bilingual (English-Portuguese) Operations & Account Management professional with 4+ years of experience spearheading high-volume coordination, managing cross-functional teams, and building scalable workflows from the ground up. Proven track record of owning project timelines, translating data into actionable insights, and proactively escalating issues to ensure seamless execution. Thrives in fast-paced, high-stress environments, acting as the ultimate bridge between stakeholders to deliver recurring deliverables on time with zero task slippage.
Operations & Account Manager
Jan 2022 – Present
Spearheaded high-volume coordination across remote, cross-functional teams in fast-paced environments, managing task delegation, timeline management, and asset delivery to ensure execution with zero task slippage.
Drove cross-functional alignment and operational visibility by leveraging advanced digital tools (Discord, Google Workspace) to manage high-reach announcements, executive scheduling, and recurring status updates without prompting.
Led real-time crisis management and conflict resolution for highly active bases of thousands of users, proactively escalating issues with urgency and precision, and analyzing audience sentiment to drive performance and maximize user retention.
Co-Founder & Operations Manager
Jun 2021 – Dec 2023
Designed and implemented scalable operational workflows from the ground up, developing comprehensive Standard Operating Procedures (SOPs) and structured onboarding processes to translate chaotic environments into seamless operations.
Owned the digital onboarding experience and brand communication strategy, translating user feedback into clear requirements for technical development teams to maximize long-term loyalty and user engagement.
Coordinated multi-departmental remote projects and digital workflows to ensure consistent service delivery and operational alignment across different regions.
Digital Photography – Universidade Paulista (UNIP)
