Specialty Appointment Coordinator / Surgical Scheduler Coordinator - Kaiser Permanente - Duluth, GA
(2021-11)
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Maintained strict confidentiality when handling sensitive client information during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Called and rescheduled appointments for Members.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
Logistics Coordinator / Dispatcher - Beasley Express - Atlanta, GA
(2018-05 - 2021-08)
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Prepare and submit operational reports, including service failure analysis, incident reporting, and etc.
- Manages end-to-end coordination of FTL and LTL shipments, ensuring accurate and timely freight bookings.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
Patient Access Representative - Northeast Georgia Health Systems - Oakwood, GA
(2016-09 - 2018-03)
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
