Latamya Bryant

Assisted customers with various tasks such as: opening accounts, wires, and applying for lending products Established connections between customers and PNC partners (PNC Investment, PNC Mortgage, and other consumer loan solutions) based on clients' financial needs and goals Managed multiple concurrent objectives or activities, while making effective judgments as to prioritizing and time allocation

Senior Financial Consultant at PNC Bank (2015-07 – Present)

• Assisted customers with various tasks such as: opening accounts, wires, and applying for lending products
• Established connections between customers and PNC partners (PNC Investment, PNC Mortgage, and other consumer loan solutions) based on clients' financial needs and goals
• Managed multiple concurrent objectives or activities, while making effective judgments as to prioritizing and time allocation
• Assisted business clients with account openings, generated new business opportunities through prospecting, partnered with business VPA team to deliver merchant and payment solutions
• Assisted branch manager(s) with the on-boarding, coaching and development of new to banking team members

Teller at PNC Bank (2015-01 – 2015-06)

• Identified opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners
• Ensured teller and branch daily operations and maintenance transactions were completed efficiently and accurately
• Delivered a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
• Utilized processes, tools, and techniques for detecting, addressing, and preventing fraudulent situations

Manager at Dr Denim (2012-02 – 2014-12)

• Interviewed, recruited, and trained 5+ associates, developing them into productive team members
• Managed operational and reputational risks, using sound decision-making to mitigate sales practice risks
• Built a high performing team through the attraction, on-boarding, coaching and development of fellow team members
• Exercised a branded sales process to grow store revenue, achieve sales targets and further customer loyalty

Sales Associate at Dr Denim (2011-08 – 2012-01)

• Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers
• Created customer satisfaction by providing exceptional customer service with prompt, efficient, and courteous service
• Recommended, selected, and helped locate merchandise based on customer needs and desires

– Thompson Institute

– Warwick High School (2007-06)