Latasha Moore

Personable, detail-oriented Certified Medical Assistant with extensive experience coordinating comprehensive care, managing scheduling, updating documentation, and creating positive patient experiences. Confirms patient demographics, medical history, insurance information, and concerns to maintain accurate medical records in Epic. Verifies services are correctly coded for billing processes and prior authorizations.

Collaborates with cross-functional teams to ensure prompt, quality care and efficiently resolve problems. Quickly adapts to changing priorities and maintains strict confidentiality.

Certified Medical Assistant, Bariatrics - Novant Health - Charlotte, North Carolina

(2023-01)

Partners with physicians to coordinate patient care by conducting intake interviews, updating demographic information, obtaining prior authorizations for services and medications, entering prescription orders and refills, and providing patient education.

• Consults with patients during virtual and in-person visits to understand concerns, assess current health status, and prepare physician for appointments.
• Leads pre-operative conversations with patients to sign consent forms, set clear expectations, advise on preparation procedures, pre-fill prescriptions, and coordinate other requirements.
• Reviews patient progress following surgery and provides guidance on recommended nutrition, hydration, exercise, and medication routines; tracks changes in weight and lab values.
• Collaborates with patients to increase motivation and adherence to treatment plans.

Surgery Scheduler - Urology Specialists of the Carolinas - Charlotte, North Carolina

(2023-01 - 2023-12)

Scheduled surgeries and medical procedures with diverse hospitals according to established policies and procedures. Balanced physicians' schedules to optimize time management and productivity; reserved operating rooms based on individual cases to maintain smooth patient flow and minimize delays.

• Entered lab orders and reviewed results prior to surgery to confirm patient eligibility with physicians.
• Contacted insurance providers to obtain prior authorizations, verify coverage, and ensure prompt payment processing.
• Educated patients on surgical processes and pre- and post-operative instructions; answered questions and addressed concerns to provide reassurance and enhance outcomes.
• Followed-up with referrals to ensure patients can access a range of specialty healthcare providers covered by their insurance.

Certified Medical Assistant/Flow Manager, Family Practice - Atrium Health - Charlotte, North Carolina

(2019-01 - 2023-12)

Facilitated efficient patient flow to optimize scheduling and support physicians in effectively meeting patient needs in a timely manner to deliver exceptional experiences. Interviewed patients to update medical history and vitals and document current concerns in electronic medical records (EMR) system.

• Completed insurance forms and recorded billing information for services rendered for accurate revenue generation and reporting.
• Set up necessary equipment, instruments, and supplies in examination rooms for physicians; assisted patients with properly positioning themselves for examinations and treatment.
• Administered vaccinations and medications, performed basic medical procedures, and collected specimens for laboratory testing based on physician orders and treatment plans.
• Followed up with patients regarding lab results to discuss findings, review recommended prescriptions, and answer any questions.
• Maintained a safe, secure, and healthy work environment by following and enforcing standards and procedures as well as complying with legal regulations.

Certified Medical Assistant - OrthoCarolina - Charlotte, North Carolina

(2020-01 - 2020-12)

Organized scheduling and maintained updated clinical notes in Centricity, Allscripts, and Epic for the top orthopedist in the practice. Performed vital checks and documented patient behaviors, complaints, and physical symptoms in preparation for appointment.

• Entered orders for lab testing, x-rays, and prescriptions to provide comprehensive patient care and accurate records to guide decision making.
• Set up exam rooms with appropriate supplies and prepared patients for in-office procedures; assisted physician during treatment to ensure patient safety and highest standards of care.
• Returned patient calls and addressed any questions related to medications to minimize risks and maximize compliance.
• Maintained the referral patients by ensuring they understood the wide range of specialty healthcare they have access to within their insurance.

Behavioral Health Tech - Novant Health Presbyterian Medical Center - Charlotte, North Carolina

(2017-01 - 2018-12)

Monitored patient moods and behavior changes to determine whether positive, negative, or potentially dangerous and maintained a safe environment. Updated patient records to documents observations, interventions, and vital signs.

• Defused volatile situations and built positive rapport with patients to promote improved health.

Certified Nursing Assistant (CNA) - Rehab and Health - Gastonia, North Carolina

(2002-01 - 2017-12)

Assisted patients with activities of daily living (ADLs) including bathing, grooming, and feeding. Updated patient records in the computer and chart books to reflect care and any change in status.

• Managed and ordered supplies to meet organization needs while controlling costs.

Patient Care Tech (PCT)/Ortho Tech - Gaston Memorial Hospital - Gastonia, North Carolina

(2008-01 - 2011-12)

Associate Degree - Health and Science - Gaston College

Certification - Medical Assistant Certification Program - Gaston College