Latasha Wilkerson

Detail-oriented professional with 5+ years of experience reviewing, analyzing, and processing complex information in highly regulated environments. Experienced in fraud investigations, dispute resolution, documentation review, quality standards, and data accuracy. Skilled at identifying inconsistencies, following detailed procedures, and utilizing Salesforce, Microsoft 365, NICE CXone, and other technology platforms.

Recognized for strong analytical thinking, attention to detail, and the ability to learn new systems quickly.

Customer Service Specialist III, Regulatory Operations - Experian - Remote

(2023-10 - 2026-05)

• Reviewed and analyzed consumer disputes and supporting documentation for accuracy and compliance.
• Investigated complex credit reporting issues using detailed regulatory procedures and internal systems.
• Identified discrepancies within consumer records and documentation to support case resolution.
• Maintained quality and productivity standards within a fast-paced, metrics-driven environment.
• Documented findings accurately while managing multiple cases and priorities.
• Utilized Salesforce, ILINX, Microsoft 365, and internal databases to research and process cases.

Fraud Restoration Specialist - Experian / CSID - Remote

(2021-04 - 2023-10)

• Investigated identity theft and fraud claims through detailed review of documentation and account information.
• Evaluated information from multiple sources to determine appropriate case actions.
• Maintained detailed records and documentation while adhering to regulatory requirements.
• Identified inconsistencies and potential fraud indicators through research and analysis.
• Managed sensitive information with a high degree of accuracy and confidentiality.

Community Support Specialist - Central Counties Services - Texas

(2015-07 - 2021-04)

• Maintained accurate documentation and records in compliance with organizational requirements.
• Coordinated services and supported individuals while managing multiple priorities.
• Communicated effectively with clients, families, and interdisciplinary teams.

GED - Turner Job Corps