LaTonya Matthews

Energetic leader successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Patient Connection Center Supervisor at Piedmont Healthcare (2022-06 – Present)

• Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
• Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
• Fostered a positive work environment through effective leadership skills and clear communication with employees.
• Collaborated with management team to develop long-term goals for the center's success.
• Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
• Completed bi-weekly payroll for 42 employees.
• Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.

Pre-service Supervisor at University of South Alabama Health System (2021-09 – 2022-07)

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Patient Navigation & Financial Counseling Supervisor at University of South Alabama Health System (2019-05 – 2021-09)

• Built strong relationships with community partners, facilitating referrals and resource sharing for clients in need.
• Collaborated with multidisciplinary teams to develop holistic treatment plans addressing the unique needs of each client.
• Planned and assigned caseloads based on employee strengths, encouraging healthy workplace conditions through fair workload distribution.
• Communicated with patients, ensuring that medical information was kept private.

Patient Navigation Coordinator at University of South Alabama Mitchell Cancer Institute (2015-03 – 2019-05)

Works cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health and service focused organization; enrolls patients into Affordable Care health insurance or Medicare Part D plan.

• Entered data, generated reports, and produced tracking documents.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Financial Counselor at University of South Alabama Healthcare System (2013-09 – 2015-03)

• Verified health insurance and obtain precertification or authorization for chemotherapy or radiation treatment; enrolled patients into the Affordable Care health insurance or Medicare Part D plan.
• Conducted interviews with patients and family members and answered questions regarding insurance benefits.
• Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
• Liaised between patient, doctor and insurance provider to smooth claims processes.
• Stayed up-to-date on financial products and consumer rights.
• Facilitated presentation and recommendation of services by optimizing client relationships.

Patient Financial Counselor at Springhill Medical Center (2013-04 – 2013-09)

• Obtained and scanned patient's insurance/medical cards into the registration system
• General knowledge of insurance guidelines and coverage to determine copay for emergency/outpatient/inpatient services.
• Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
• Negotiated payment plans with patients, maintaining a high rate of successful payments.
• Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
• Educated patients on available financial assistance programs, guiding them through application processes when needed.

Patient Financial Advocate at Accretive Health Inc. (2011-06 – 2013-04)

• Facilitated the resolution of funding issues for self-pay hospital patients by ensuring the best chance of approval for Medicaid cases/Charity/Disability programs.
• Bridged communication gaps between patients, providers, and payers to foster a collaborative environment focused on achieving positive financial outcomes.
• Increased revenue collections by conducting thorough reviews of patient accounts and identifying potential sources of reimbursement.
• Educated patients on the availability of various resources to alleviate financial burdens associated with medical expenses.
• Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times.

Admissions Representative at Providence Hospital (2009-08 – 2011-06)

• Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.
• Completed at least 40 registrations per shift.

Office Assistance III/Office Manager at Mobile County Commission Animal Control (2008-12 – 2009-08)

• Improved communication efficiency as primary liaison between departments, clients and vendors
• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Master of Social Work in Social Work – The University of Alabama (2020-12)

Bachelor of Science in Human Environmental Sciences – The University of Alabama (2018-05)

Master of Business Administration in Business Administration – Purdue University Global (2012-07)

Bachelor of Science in Business Administration – University of South Alabama (2008-12)

Associate of Science in General Business – Bishop State Community College (1998-05)