CSM | EdTech - SaaS | ECE Leader | L&D
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🌟 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗟𝗲𝗮𝗱𝗲𝗿 𝘁𝘂𝗿𝗻𝗲𝗱 𝗖𝗦𝗠🌟
Education Leader turned Customer Success Manager (CSM) strongly focused on empowering learners & educators. With 10+ years in Education/ Edtech – from classroom teaching to administrative roles – & extensive experience in Account Management, Training & Development, Engagement, New Hire Orientation Programs & Relationship Building, I've transitioned into a CSM role onboarding school districts & educating students & teachers on implementing valuable SaaS tools to enhance their support capabilities.
𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗕𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱
As a Senior Area Director & Regional Director, I've led school operations, driven employee development, & boosted customer satisfaction, while successfully launching & scaling multiple Early Learning Centers. Through strategic program management, budgeting, & data analysis, I ensured seamless school operations & fostered a culture of continuous improvement with scalable solutions. I focused on building & guiding high-achieving teams, maintaining compliance, & implementing robust curriculum development & assessment strategies.
Leveraging SaaS platforms & Learning Management Systems (LMS), I optimized business processes & enhanced data-driven decision-making. I developed curricula tailored to diverse learning needs & conducted comprehensive assessments to track student progress & evaluate curriculum effectiveness. This holistic approach empowered learners to achieve their fullest potential & supported educators in delivering exceptional educational experiences.
As an Adjunct Professor at King's College, I design curriculum & e-learning modules in leadership management & Early Childhood Education (ECE) learning standards.
Moodle LMS, I conduct assessments to track student progress & evaluate the effectiveness of the curriculum, ensuring high-quality learning outcomes. I supervised internship programs through stakeholder partnerships, providing hands-on experience within the ECE environment to enhance the educational experience.
𝗖𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁
I am passionate about building strong client relationships & driving positive outcomes in educational services. With a proven track record of impactful collaborations with school districts, I have consistently delivered measurable results that enhance student outcomes, operational efficiency, & stakeholder satisfaction. Let's connect & explore how we can make a difference!
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